The Chesterfield Drive Practice

I have a bit of an issue with blood tests-I can never get in here so I end up going to the Riverside which is a bit of a trek. Overall though they look after me very well. I am quite happy at the proposed move-the building looks very impressive in the visuals. There will be no problem for me.

I drive and I will move with the practice when it relocates. I would say that 90% of the times I come here (either for myself or one of my children) I am late going in. On the positive side I can see the same clinicians each time other than an emergency appointment and this is really important to me as my small daughter has an ongoing condition and they have an idea of the clinical history without me having to go into all the details every time. It works well for me.

Lost my repeat presciption requested on monday. Now sitting in reception on friday afternoon whilst this is sorted. Been waiting 40 mins. Recently had a consultation where i feel I was ignored not listened to and pushed out the door after 5 mins.

Having just changed surgeries due to moving house and very dissatisfied with my old surgery, I was very nervous about moving surgeries as I had been at my last one since birth (a very long time now!) It had gone down hill a lot and staff were rude and there always seemed to be an issue. Luckily I rarely need to visit the Doctor.

I can honestly say first impressions from the 4 times I have had contact including a Nurse appointment, telephone contact and visits with regards to new patient forms, myself and my Fiance are really pleased to have changed over. Staff have been friendly and superbly helpful fitting me in at short notice for a smear appointment which was overdue from my last surgery as I just didn't want to go there.

It really is a shame that the catchment area doesn't include my parents' side of town as I would love them to come here, also because of terrible treatment at their surgery.

Overall, so far we are very impressed all round and keep up the great work!

It has all been great since I moved here - no complaints as such. My only quibble is that I used to be able to get two months medication on one prescription at my previous surgery and here I can only get one.

There are never any GP appointments available. Prescribing by the doctors is very unhelpful. Why prescribe for only 28 days rather than 56? The patient has to waste a lot of time ordering, travelling to and from the pharmacy and waiting in a queue to be served (I had to wait for about 30 minutes yesterday). Due to a medication review I lost a 28 day supply of one of my drugs. I made two requests for an extra supply and was ignored.

Once upon a time there was a brilliant surgery with a brilliant online system. You used to be able to log in,select your time and doctor to suit, then log out. It was great and everyone was happy. But one day something happened and the online system was bewitched and it became virtually impossible to book an appointment unless you waited 5-6 weeks. The only other option was to try to ring in 8.00 am the next day, along with the dozens of other patients wanting to be seen. Alas dear patients, this is where our sad story ends because nobody has cured the poor online system. It still languishes online, accessible but useless unless you are psychic and can predict a future ailment and the need to see a doctor.

I don't go very often (which suits me well!) however the few contacts that I have had with the surgery have been superb

The staff are so keen to help. They are very friendly and efficient

20 past 10 appointment - I was seen 30 minutes later. Reception staff are friendly. GP is friendly.