The Derby Road Practice

Was feeling very poorly due to suspect ear infection as already deaf in one ear had to get my daughter to phone for a emergency appointment which was done brilliantly. So I would like to thank the Dr for being so understanding and polite and gentle big thank you.

Really well-organised. I live away and was texted with parking information and time. Very easy to bring mum and support her as she is nervous due to other medical conditions.

Been with surgery since 1970. Wouldn't change

I am hard of hearing so it takes me longer to understand, staff take great pains to ensure i have heard and do not mind repeating themselves.

I understand pcr tests are required for those showing symptoms but babies…..is unnecessary and delaying babies who poorly being seen by a medical professional. All other parents I have spoken to do not have to have their babies pcr tested for be seen by their GP. The inconsistent approach is unfair and unclear.

I have been on the records at Derby Road for a number of years. The surgery and staff are generally friendly and decidated to helping the patients.

What I have found, especially since Covid hit, is the over reliance on the use of messages on the telephone. On more than one occasion I have reached almost 5 minutes of listening to messages about what the surgery won't / don't and can't help with before getting to the options of the automated services. This is simply poor and unnecessary.

Also, now everything seems directed toward the online service. It is taking away the human side of the patient relationship and while failing to recognise that older people are going to struggle with this service as they simply don't understand or don't like computers.

It has been difficult, for a while, to get an appointment especially for non urgent but concerning health related matters. You have to phone on the day to get an appointment that same day but in the past I have tried to phone for a future appointment which was not possible.

My father struggles with his surgery as part of this practice group due to the lack of face to face customer service, for which he relies due to issues with using modern technology and online services. He often comments that he feels the practise does not want to see patients, therefore he is slower in getting seen.

Got a text saying I could book flu vaccine online but the website and system online have no mention of it…

Received a tx saying book Flu jab online but no obvious way of booking flu jab online. Am I missing something?

A year on I am having my 'annual diabetes' check. Initially I rang and spoke to someone, and an appointment was made the next day.
I did however, have to go Landseer road for bloods and not at the surgery, which was ok, but they could not do it in one go.

The staff here are great until it comes to mental health. Anytime you're in a crisis they won't help you. Been waiting over 6 months for support from the gp and still waiting. The staff don't listen to you and judge you horrifically. They don't care at all about anyone with mental health issues.