The Derby Road Practice
Feedback Rating
Based on 97 reviews
Reviews (97)
Fantastic despite these difficult COVID times
January 12, 2021
I have had help and support in the diagnosis of a completely new problem for me and have been successfully referred to a specialist.
Unable to get flu vaccination.
December 18, 2020
8/9/20 Received text that I would be offered a flu jab THIS year. Please wait for contact.
24/11/20. Received text asking to phone to confirm that I wished to have jab. Did so as I'd had flu previous Xmas. Told I was the first caller and would therefore be first on list. Called 3/12/20 as heard nothing, told I would get a call/text. 17/12/20 Called yet again, yes, doing vaccinations but I wasn't on the list. Why not? I shouldn't have been told I was first on the list. Irrelevant. Don't care if I was first or last, I should have been in the first batch of vaccinations. Asked that in reality, I wasn't going to get one THIS year was I . No I wasn't. Missed a call later from the surgery, so asked to call back which I did. Told that they could" fit me in" at a surgery elsewhere in the town on Xmas Eve. I live 3 mins walk from Derby Road Practice. And I'm not around Xmas Eve, so no vaccination this year.
24/11/20. Received text asking to phone to confirm that I wished to have jab. Did so as I'd had flu previous Xmas. Told I was the first caller and would therefore be first on list. Called 3/12/20 as heard nothing, told I would get a call/text. 17/12/20 Called yet again, yes, doing vaccinations but I wasn't on the list. Why not? I shouldn't have been told I was first on the list. Irrelevant. Don't care if I was first or last, I should have been in the first batch of vaccinations. Asked that in reality, I wasn't going to get one THIS year was I . No I wasn't. Missed a call later from the surgery, so asked to call back which I did. Told that they could" fit me in" at a surgery elsewhere in the town on Xmas Eve. I live 3 mins walk from Derby Road Practice. And I'm not around Xmas Eve, so no vaccination this year.
Efficient appointment at surgery.
November 9, 2020
I got a letter telling me I needed to make an appointment for a smear test. I was able to make the appointment easily and quickly to attend the surgery for it. I felt comfortable visiting the surgery to attend and the nurse was kind and efficient.
Lovely staff and good overall experience
October 15, 2020
Great admin staff and overall very happy however my only complaint is waiting times for appointments and the fact they they bring in staff constantly from elsewhere, I have never even met my regular GP.
Desperate for an appointment
October 10, 2020
My job doesn't allow me time to sit on the phone in a queue for over 30 minutes each morning in the hope that I get an appointment and when I do get through I'm told I can't book an appointment to fit in with my job. Is this the thanks we get as key workers.
Flu vaccine only available in pinewood
September 7, 2020
Because the flu clinic is the other side of Ipswich I will have to travel twice the distance, this means double the taxi fare. Always had the injection in Derby Rd practice in years gone by, why not this year.
Sent to pinewood
August 13, 2020
I live 10 mins away from derby road and every appointment I've had for me and my child has been sent to pinewood which is too far away I tell them that I dont have the funds to make the trip and stuff I get told they would make a note but obviously dont and now I have to go back up there for a flu jab they do not care no one said why I keep getting put up the other surgery the only reason I switched as it was closer to me if it keeps happening I will find a new surgery where I know I am properly listen too
Great experience at Derby Road
August 13, 2020
Listened to and treated with care and compassion by all members of practice staff that I dealt with today. Many thanks.
Always excellent service from all doctors, nu
August 12, 2020
Always ready to help either on the phone or in person.
Pinewood - Not taken seriously
August 3, 2020
Never see the same Dr. Every time I go into the practise, I feel like I have to start from the beginning. Suffering with IBS/stomach complaints, that are making my life a living hell.
But after a string of negative tests, I have received no further contact. When I chased the tests, I was told by reception that everything is fine.
Everything is NOT fine, my life is a misery because of this condition. But it appears that this doesn’t matter.
Fobbed off once again.
But after a string of negative tests, I have received no further contact. When I chased the tests, I was told by reception that everything is fine.
Everything is NOT fine, my life is a misery because of this condition. But it appears that this doesn’t matter.
Fobbed off once again.
