The Derby Road Practice
Feedback Rating
Based on 97 reviews
Reviews (97)
Online booking not fit for purpose
July 26, 2020
Up until about 3 years ago you could book appointments online up to about a month ahead. Since then the service has gone to pot and it is very rare to be able to book an online appointment. One doesn't expect to be able to do it during the Covid pandemic but it would be a good idea to reinstate it at the earliest opportunity. I assume it has stopped due to lack of staff.
Pinewood never see the same doctor
July 8, 2020
Pinewood whenever a call is made for an appointment NO MATTER WHAT TIME there is never an appointment with a Doctor You really want to see. then you have to call back when the new calendar is opened. We are actively looking for a different Surgery
Top class service from the Practice
July 7, 2020
I can honestly say that I have had fantastic service from Derby Road Practice. I have been with several GP practices over the years and always struggled to get appointments. Here the staff really take an interest in their patients. I've always managed to get appointments when I've needed one. Currently, during the COVID crisis they have adapted really well to new working practices. As one of the most vulnerable and shielding, I have had welfare calls and plenty of contact and support during a current and ongoing health issue. I would especially like to praise Nurses (names removed) and Dr (name removed). Thank you.
They are always friendly,caring and helpful.
July 1, 2020
No particular recent experience but Pinewood has been my GP surgery for 20 years and I have always been happy with the service..
Staff lovely and kind
January 6, 2020
Service excellent. Here to support family member and the staff are always lovely and kind with him
Cannot fault the service
January 6, 2020
Cannot fault the service. When I needed urgent help about a week ago there were no appointments here but there was at Pinewood. It is a bit of a trek but I did need to see someone and was able to get there
Very poor communication & management
September 25, 2019
I am a housebound patient registered with the Derby Road Surgery. I have a number of serious concerns regarding the care offered by this practice. The surgery are very reluctant to make house-calls and continually pressure me in to attending the surgery and their appointment process makes life even more difficult as I am unable to make appointments days ahead as I am unsure as to how I will be physically. Staff (one particular receptionist in particular) are often rude and defensive, I have had the telephone put down on me when attempting to correct an error in my prescriptions when they failed to deliver OraMorph. Eventually having to speak directly to the senior partner who found that they indeed had made a mistake. I am now in a position where any contact with the surgery causes me intense worry & has made my condition far worse as I now don't feel able to or have the confidence to form any sort of relationship with health professionals. When I complained and refused to accept wrong advice, I was labelled as a 'difficult/abusive' patient, even though I remained calm & polite throughout my dealings - this I found most disheartening and has meant that they have more or less left me dealing with my conditions without any support whatsoever.
Overall a good service
December 20, 2018
Sometimes it can take a while to get an appointment, but overall the service is good.
3 weeks to get an appointment
March 16, 2018
The telephone answering system is slow and not user friendly. When you do get through the receptionist tells us its 3 weeks to get an appointment. We phoned at 6pm and are told the doctor won't have time to phone us back. Received conflicting advice from 3 different receptionists in relation to getting printed medical records for my son. The receptionists made my life extremely distressing when I tried to get help for my son. The form displayed above reception telling you how to raise issues refers to staff member who no longer works at surgery. Surgery telephoned me asking me to attend for appointment because the doctor wanted to see me.( I assumed this was to follow up results of recent blood test). But in fact the appointment was for my son. They are quick to hide behind confidentiality but in this case did not check my identity.
Prompt and polite service
February 12, 2018
The Health Navigator provided a prompt, polite and effective service, directing me to Riverside Clinic and then arranging an appointment for me.
