The Derby Road Practice
Feedback Rating
Based on 97 reviews
Reviews (97)
Good Availability
December 8, 2017
Can always get appointments when I need it but I do not use the surgery very often.
Good listener
December 8, 2017
I find it ok to get an appointment and I only have to wait 5 or 10 minutes in the surgery before I'm seen. I like my doctor as they are a good listener. It does hurt when I have a blood test. I'm happy with my doctors.
Understaffed, that is obvious
November 23, 2017
At my last appointment with my child things just looked 'overrun' with people waiting ages. I saw a locum who told me there was only 1 other GP in that day, and he was rushed in first thing to help out. I know it is not their fault but something needs to be done.
Relaxed atmosphere
September 1, 2017
I like this practice. The staff are all good and there is a relaxed atmosphere
I booked language Line but didn't get
November 16, 2016
I arrived in the Country a few months ago with no English. To book a GP appointment I ask Suffolk Refugee Support (SRS) to do it for me. They do and requested for Language Line. Usually I get Language Line, but today the doctor said the phone line was not working and so I had to phone someone who spoke my language to interpret.
I try not to use Language Line
November 16, 2016
I never make emergency appointments. I always walk to the surgery and book an appointment for a week later. I try and use my English. My mother uses Language Line, but does not understand the Arabic interpreters due to her dialect of Arabic. The nurses & doctors are good.
excellent
July 12, 2016
I am very happy with my surgery
Wonderful GPs
July 1, 2016
I have always had a wonderful experience with this practice. I am aware that it will take two weeks to see a GP for a regular appointment but I am happy to wait to see my GP who is patient, understanding and compassionate. She listens and takes my symptoms seriously and is very reassuring. Excellent GP
Fair
June 28, 2016
They don't understand all the services available to them & you are then referred to the wrong ones . Getting an appointment is not a problem though.
Appointments for children not a problem
June 13, 2016
Getting an appointment for the children is never a problem but for adults it is much more difficult.
