The Derby Road Practice
Feedback Rating
Based on 97 reviews
Reviews (97)
it downloads the relevant questionnaire
August 10, 2021
it downloads the relevant questionnaire/s as a PDF document so I am unable to fill them in as I cannot add my answers to the digital document as it is supposed to be printed out and as I do not have access to a printer it is pointless me downloading it.
impossible to use electronic forms
August 5, 2021
my relative has complex problems with a physical health problem which was having a severe impact on mental health. The mental health team has supported but it has been impossible to navigate through the complex forms process for people who have severe mental health difficulties and they were assisted to do this by surgery staff who did not appear to communicate with each other. The form does not allow you to even complete the form if there is an impact on suicidal thoughts and the reception staff direct to the form so how can we get help for the problem.
Brilliant service helpful and quick response
July 20, 2021
Had a nasty insect bite,uploaded photo and my symptoms 2 hours later prescription with antibiotics given brilliant service
Always accessible, helpful and thorough.
June 14, 2021
received a call back from the GP twice who was very patient and helpful.
Good
April 26, 2021
A vast majority of the staff at Pinewood surgery are both professional and compassionate.
Supportive and kind Doctors and staff.
March 1, 2021
l am a patient of the pinewood surgery. l cannot praise Dr Owen and Dr Emily enough.
They are very reassuring during these difficult covid times.. The pinewood receptions are also kind and supportive.
They are very reassuring during these difficult covid times.. The pinewood receptions are also kind and supportive.
Kind and friendly staff
February 20, 2021
The receptionist was very friendly and helpful on the phone.
I got a gp telephone appointment the next morning on a Saturday, she was very understanding and very kind.
Very happy with the service I received
I got a gp telephone appointment the next morning on a Saturday, she was very understanding and very kind.
Very happy with the service I received
Superb care
February 16, 2021
Even with the challenges of Covid-19 Derby Road Practice has been superb in their care and diligence regarding my 92 year old father. They are all stars !!
Great admin staff and some good doctors
February 2, 2021
I had been suffering from burning sensations for some time. My blood results were coming up as all fine. It was until 2 weeks ago I had an appointment with one of the male doctors at Pinewood surgery. He was very patient and listened to my concerns. He then had a look at my blood results and said my vitamin D level was low and could be the reason why I have these burning sensations. He suggested I buy some strong Vit D supplements. I did buy them and I haven't experienced those burning sensations again. I am very grateful for such doctors who have time to look very well into things and not think that their patients are anxious..
friendly and caring
January 14, 2021
friendly and caring staff. They were amazing with my anxiety
