Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Phone line position
October 13, 2023
The phone line - want to know what position I am in the queue. I was told I need home equipment for heart monitoring and told it is a 8-10 week wait 'or you can go private, let us know so we can take you off the list!' What kind of attitude is that towards me as a patient! I found that shocking.
No blood tests done
August 10, 2023
This is an OK service, but won't do my regular blood tests which would be more convenient for the parking and closeness to our house. I feel they could be pre-booked as it is known when they are needed, and I know they do blood tests on people, so do wonder what makes them say 'yes' to some people and 'no' to others.
Use online
August 10, 2023
Use the online service mainly, as you ring in and never know how long you will be waiting, whereas you put the request in and you know someone is then seeing it at some point that day, and you can then get on with your day.
Never see a GP though, however, I can say that the Nurse Practitioner generally sorts things out for me.
Never see a GP though, however, I can say that the Nurse Practitioner generally sorts things out for me.
Great service
May 3, 2023
Too long to get through on the phones but great service. You do get to speak to the right person. The carpark can get crowded, so can take a while to find a space, so have to give yourself plenty of time before appointment.
Running late today
May 3, 2023
Today we are at least 20 minutes delayed for our pre-booked blood test appointment. I have very poor mobility so can seize up when sitting for a long time in one place. They buzzed us in, but as I am so slow, they then came out to call me too and then were very kind when they realised I was moving nowhere fast.
I use online system
May 3, 2023
I have got appointments online. To do this I go on in the early hours when they have just released them. This is much better than trying to ring in and works better for me. If you miss them though, you have to try again.
One issue at a time
May 3, 2023
Overall this is good, but you can only talk about one issue at a time, which can lead to more appointments. I have found the nurses talk about something that is completely irrelevant. This Surgery is a big improvement on my previous one in Suffolk.
Good parking
May 3, 2023
On the whole things are ok, although trying to get an appointment is a long process. The parking here is good which helps.
Mixed feedback
May 3, 2023
Not really have problems as such. The staff are very nice, but waiting times for appointments are too long.
The telephone call backs can be good and helpful.
The telephone call backs can be good and helpful.
In and out too quickly
May 3, 2023
Too quick 'in and out' and not dealing with the issue. Too long to get issues dealt with. If more time would be spent initially then the issue would be dealt with, saving time and inconvenience in the long run.
I have not really struggled to get an appointment.
I have not really struggled to get an appointment.
