Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Choice of GP
May 3, 2023
I have been finding it impossible to see a GP of my choice or even the same one twice. I am not comfortable disclosing my complex conditions with different doctors and would prefer to see a female GP. I am feeling like they do not understand my complex conditions and as much as I try to explain to reception staff how it is important to me to see a female, they are unable to help with this.
Text reminders good
May 3, 2023
I do not use the service very often, but for me, I have always been able to get an appointment when I have needed one. I have found the ring back by the GP sometimes suffices. The text reminders are very helpful too.
Very few online appointments
May 3, 2023
It is not easy to get appointments and it feels very difficult with the systems. Online there are only a few appointments. Once you do see someone they are very good and the team here on Reception are lovely too.
Difficult here
May 3, 2023
It is VERY difficult to get appointments and so I am seriously contemplating moving surgeries as it is so difficult here.
Struggling to get results
May 3, 2023
I have been struggling to get result from a recent scan and I am feeling worried about the possible diagnosis. I haven't been able to book an appointment yet. I do not use a computer but very happy with using the phone to book appointments, but struggling to do so.
Find a number of things difficult here
May 3, 2023
Once you see a GP or Nurse they are fantastic. It is however, so very difficult to get an appointment and talk to someone in person. In case of an emergency there is not way to get really urgent appointments, so have to go to A & E when it was not really the right thing, but I needed attention. There is no consistency of treatment and it is a worry.
I have had appointments cancelled on me quite often.
The online system for repeat prescriptions is good but not so good for appointments.
I have had appointments cancelled on me quite often.
The online system for repeat prescriptions is good but not so good for appointments.
On the day ok
May 3, 2023
On the day general stuff is ok here. I have however had problems getting heard about symptoms I believe are menopause related. As I am younger it was dismissed. It has now taken 2 months to get an appointment for a blood test and I am coming in for that next week. I felt dismissed and that I do not know my own body, but this does seem to run in our family and it is not really that uncommon. Meanwhile, I am struggling.
Come in to get appointment
May 3, 2023
I find it very difficult to get through on the telephone, so I have taken to walking into the surgery to ask for an appointment. It is my only option.
Good service
May 3, 2023
This service is a good service. Telephone can be difficult, so I come in, in person to the surgery to get an appointment. I have no use of the computer. Wonderful staff and treatment, listened to and given full information with no jargon. I have found the HRT and Diabetic Nurses excellent.
Feel service not as good
May 3, 2023
Generally things have been very good up until last few months. I've been a patient here most of my life. I feel things have deteriorating as it is very difficult to get an appointment and I have had issues with my medication too. I much preferred the phone system, where you knew where are in the queue too. I have found the GP online services good, however, you are stuck with the appointment you've been given and can't get though on the phone to change or cancel if you need to.
