Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Routine appointments with nurse practitioner
April 3, 2019
Contacted two rivers after traumatic experiences. Receptionist (care home staff) understood that I felt my routine appointment ought to be brought forward because of this. Was given 3 appointments with different people (1 phone call review, + face to face appointments) (b-pressure, on going condition). The main problem I was presenting with, the action intended to take place as soon as possible. This will prove a little inconvenient (but necessary) due to transport complications. I was able to collect repeat medications in between appointments from the pharmacy adjoining the medical centre.
No Ear syringing anymore
March 6, 2019
The surgery overall is very good. I cannot now get ear syringing at the surgery though. I was just told 'don't do that any more'. More information on 'why' would have been nice. Things feel like they are being stopped 'stealthily', as you go to make the next appointment and that is when you find out it is no longer delivered.
Long wait to see own Doctor.
January 30, 2019
Because I had a Private medical examination I wanted to show the results to the doctor ascribed to me by the practice, had to wait three weeks for an appointment!
Very grateful
January 8, 2019
I had personal concerns about my condition following time spent in the emergency department. I was very grateful for the receptionist's and care navigator's decision to offer me the GP of my choice for the follow-up appointment when I rang after discharge. The appointment has helped me to have a more balanced approach to any future needs.
GP criticising me for not breastfeeding
October 29, 2018
The GP criticised me for not feeding my child by breast. Asked me why and I told him to look at my notes. Then told me 'you didn't try hard enough'. Made me feel awful, as i wanted to breast feed but due to the way in which my child was born I had found it impossible.
Got better lately
October 29, 2018
This surgery has got much better in the last 6 months. I can get appointment on the day easily now although taken a while to get through on the telephone. Advanced appointments needed can be extremely advanced, like 5-6 weeks, which is rather long and does not work great for childs injections.
It all works well
October 24, 2018
I don't ever come to the surgery for myself-it is always for one of my children. I find it all works well-certainly at least as well as Woodbridge Road did. Plus I can always find a space in the car park so I don't have to park streets away and then drag a sick child through the pouring rain. Reception staff can seem a bit harassed at times but they remain professional and the doctors and nurses have always been good with my children.
I'm happy to still come here
October 24, 2018
It seems more difficult to get a non urgent appointment than it used to be at Woodbridge Road. I'm here today with an 'on the day' appointment which has worked very well for me. Parking is certainly much better now and the building is light, spacious and more open. A nicer environment to wait in. As a whole family we probably come less than once a year so we aren't heavy/regular users. I happy to still come here even though it is further from my home (than Woodbridge Road was).
I rate it here!
October 24, 2018
I don't come very often but I rate it here! It is so easy to get to and to park. I don't have an ongoing condition so my infrequent visits are always for different things so it doesn't bother me that I see a different doctor every time. They all seem pretty good anyway. I 'phone in when I do need an appointment and it is usually an 'on the day' thing. It can take a minute or two on the 'phone but nothing excessive so that is OK. Having the pharmacy on site also works really well for me. If I am given a prescription I can get it filled before I leave.
Dr spends a few minutes extra if I need it
October 24, 2018
I would have scored Woodbridge Road (now closed) a five stars, this is a four in my view. Doctors are great but the attitude of reception staff is variable. I have a preferred doctor who I see if I possibly can. He is an 'old fashioned doctor' who really listens to me and knows me. He often runs a bit late but I don't mind the wait because he finds a few extra minutes for me when I need it. The locums also run late but not for that same reason! I think that in this new, bigger surgery staff have lost the personal touch-I was known before and it doesn't feel like that now.
