Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Phone system for appts. works well
October 24, 2018
When I was a patient at Lattice Barn (now merged into Two Rivers) I always saw the same doctor, which I can't do here. In theory I can but in reality the 'appointment book' is full for a particular clinician right up to the end of current availability. I.E. for as long as it is open. So overall I don't think the new surgery is quite as good as the old but it is really marginal as there are some big advantages. I can 'phone for appointments and repeat prescriptions and the system works reasonably well. The car parking is much better too.
don't listen to me
October 24, 2018
I have had a bit of an ongoing problem over the last few appointments, which have all been about the same condition. I can't seem to get over what is wrong with me-they don't seem to listen to what I am saying. I find this frustrating and it is delaying me in getting access to the proper treatment that I need to correct the problem.
Too nice to tell him
October 24, 2018
We transferred here when Lattice Barn closed. My husband has had a diagnosis of diabetes for some years and he was only recently told unequivocally that it was important for him to lose weight. He had never been told that directly before and it did have an impact. Previously it was almost as if clinicians were too nice to tell him outright. Also, when I accompany him to appointments his diabetes often isn't taken into consideration when he presents for other issues-this must waste resource. Finally he went the diabetes training (DEBRA) last week but only after I had asked about it. He found it very helpful and it is a shame he didn't go years ago.
Steadily improved
October 23, 2018
The initial period after we all moved here from Lattice Barn (which closed) was bad-there really isn't any other way of describing it. The majority of the older doctors from Lattice Barn left and getting an appointment was very difficult. All sorts of work has obviously gone on behind the scenes and things have steadily improved to the point where I would now say it is pretty good. I am here today having secured an 'on the day' appointment without too much waiting in the 'phone queue. Also, my husband's diabetes reviews are maintained very efficiently every six months by the practice's system which I find very reassuring and excellent.
Very clear and helpful
October 23, 2018
I had a very bad cough which I feared was a chest infection (I provide transport and support for an elderly woman who has cancer and is on palliative care) so I called the surgery at 3.00pm on a Friday afternoon. I was told I could turn up and sit and wait that afternoon but there wasn't any guarantee that I could be seen (which I could understand), I could call on Monday for an on the day appointment or have an appointment at GP Plus at Riverside that evening. The receptionist made all this very clear and understandable to me so I could make an informed choice (which was GP Plus).
All good for me.
October 22, 2018
I called this morning and got an appointment on the day-can't ask more than that. It is the second time this week that I have called and got in on the day (same condition). I'm very happy with the clinicians that I see. Parking is marvellous-all good for me!
Site is very good.
October 22, 2018
I became part of this surgery when Lattice Barn closed and moved here. Nurses and doctors are exemplary-very professional. I use online booking-it is straight forward and easy-though it can be 4-6 weeks for a routine appointment with a specific clinician. Also I can wait 20-30 minutes after my appointment time to be called in. That is to do with demand I would guess. Nurses are much better than doctors at running to time. The site is very good, much better than Lattice Barn was. Clinically all the doctors and nurses seem very competent though I don't usually see the same one twice.
Staff are very helpful
October 22, 2018
I moved here when Lattice Barn closed. Staff are all very helpful with a single exception. One receptionist was unhelpful on a single occasion but that's all. Other than that it is all very good (there can be a slight lateness in being called in) and the parking has improved out of all recognition. The personal touch of seeing the same doctor has gone but they are all suitably qualified so that is OK.
works fairly well
October 22, 2018
I transferred when Woodbridge Road closed. Parking here is much better and the building is really light and airy-much better environment! The queue for the flu clinic was really bad-I waited 45 minutes. I'm not sure that they had optimised traffic flow though I'm no expert. I book online for routine appointments but I phone in if it is more urgent for an 'on the day' appointment. All of that seems to work fairly well and though I don't see the same doctor twice they all seem to be very professional and compassionate.
Receptionists are pretty good.
October 22, 2018
If I could change one thing about this practice it would be timeliness-I always seem to be called in late to my appointments. It is much easier to get to than Woodbridge Road used to be though. Car parking is much, much better. The doctors can book you a return appointment (within the consultation) which is good and the receptionists are always professional and helpful. I usually ring in to make an appointmet-on the day ones are really good but routine can be up to four weeks. The receptionists are pretty good at triage so sometimes an appointment isn't necessary.
