Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Impossible to see Doctor
August 24, 2021
87 year old father diagnosed with stage 3 kidney disease by letter cannot get a follow up appointment. Also had chronic diarrhoea for two months. Colonoscopy came back clear so immediately discharged by hospital to care of GP, but getting weaker and got pains in stomach but again cannot see the Doctor. Nurse practitioner very nice but said she would get advice from hospital a week later still heard nothing.
Difficult to get an appointment
August 11, 2021
I need a medication review but for the past 2 months there have not been any available appointments when looking on system 1. This will cause me problems when I need to request future prescriptions. I get irritated when I'm continously repeating myself to justify getting an appointment. When you do get an appointment they regularly overrun and it appears that by always being late they don't respect the patient's time either.
Made getting the jab easy
February 12, 2021
The staff and volunteers were very friendly and welcoming. They ran like clockwork and made sure I was well taken care of.
Very friendly and helpful staff
December 15, 2020
The staff at all levels at Two Rivers are all excellent. They are very professional and always calm and helpful. It’s a very large and busy practice but it is very well organised and the layout is easy to follow.
Care is varied but often poor to access
January 3, 2020
It's extremely difficult to get an appointment, often waiting 6 weeks in advance. Even more painful to get an appointment for my son. Was told to go to a service which my son couldn't access due to his age.
Don't reply to complaints made 4 months ago
November 22, 2019
I made a complaint 4 months ago about the service I received. I addressed it to 2 members of staff, one being the Practice Manager. I have emailed 3 times, phoned 4 times and still no reply. Receptionists are not allowed to transfer the phone calls to the Practice Manager and I am not allowed to meet with the Practice Manager either! Disgusting patient care and customer service. I have worked for the NHS and would be ashamed to ignore complaints and make it impossible for people to contact me. Appointments are regularly cancelled too. Also remember to type your car reg number in the machine inside if you know you're going to be there over 1 hour, otherwise you'll get a parking ticket! It's a disgrace. Steer clear!
Good surgery overall
November 8, 2019
A good surgery overall who referred me very quickly to Ipswich Hospital Breast Clinic. Felt listened to, and taken seriously.
Polite, efficient, immediate appointment.
August 12, 2019
Through exploration into causes of illness, polite, not rushed, thorough explanation of tests, presented in a friendly manner.
Very frustrating booking system
June 18, 2019
I tried to ring up to get an appointment 2-3 weeks ago and the answerphone just kept repeating over and over for ages so I decided to hang up and get in my car and go and see them face to face. Very frustrating and concerning.
You also can't book appointments ahead, and there is a distinct lack of GP consistency.
You also can't book appointments ahead, and there is a distinct lack of GP consistency.
Upset patient
April 3, 2019
The problem is a recurring problem. You ring to speak to reception, to find out test results or to make an appointment, and the recorded message when told to press button 2 too speak to someone. It just starts at the beginning again. This is about the 4th time it's happened in the last month. When you live a distance away it's no help at all.
