Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Polite and helpful
May 3, 2023
We are long term patients here. We find it quite difficult to get appointments though (in for vaccination today). We find we are waiting 45 + minutes in the queue, and it is very frustrating to have to carry the phone around with you not knowing where you are in the queue. All the staff are polite and helpful though.
We do find that there is not any knowledge about our past history as we always have to explain due to not ever seeing the same person twice and it of course makes that more difficult too.
We do find that there is not any knowledge about our past history as we always have to explain due to not ever seeing the same person twice and it of course makes that more difficult too.
Continuity
May 2, 2023
Here since the surgery opened. Booking an appointment on phone 30-45 minutes wait. Only booking in advance available for nurses online. All staff though are really good one you get the appointment. I would like more continuity of care with my condition as you can feel you are starting from scratch each time you see someone different.
Good but long wait
May 2, 2023
In general I have a very good experience at appointments. Ringing in, you have a long wait, 45-50 mins generally in my experience, but I always receive an appointment on the day if I need one. I use the online appointment system as that can be a week plus for appointments. I have not had any 'bad' experience here.
Have to carry phone around with you
May 2, 2023
Since opening here I have been a patient. Happy with the medical staff, but it is hard to get appointment (in vaccination clinic today). I have to carry my phone around when I ring in as you do not know if you are making progress in the queue, so you could be next or 20th.
Hard work getting appointment
May 2, 2023
As it is hard work getting an appointment, it means I end up leaving problems too long then using on the day appointment system, when you can get one. Good experience with all staff.
Vaccination - turned away
May 2, 2023
Patient booked into the vaccination clinic as had a text asking them to.
The appointment ran 30 minutes late. Once they got in they were told that as they were not 75 years old until 3 weeks time, they could not give it to them.
The appointment ran 30 minutes late. Once they got in they were told that as they were not 75 years old until 3 weeks time, they could not give it to them.
Phone system
May 2, 2023
Attending since they opened the surgery. Getting to see medical staff is extremely difficult. The phone system doesn't tell you your queue number, so no idea how long you will be holding on for, but it can be up to an hour. All the staff are good, and do their best. I need an annual review of medication which isn't automatically happening.
Happy with practice
May 2, 2023
Whilst I am happy with the practice, I have not used any other, so unable to compare. It can be difficult to get an appointment and if you are in pain, appointment in one month is not good, but get through on the day ok.
Online appointments 4 weeks
May 2, 2023
Getting appointment can be difficult to get on the phone or online. Showing 4 weeks appointments and often saying there are no appointments. All staff are good and generally helpful. Desperately need call queue numbers back so that we have some idea of the wait. Unfair to keep you hanging on not knowing if progress is being made.
All staff good
May 2, 2023
I am a long term patient, so seen different changes. Booking appointment for the vaccination 75+ clinic, waited more than 20 minutes in queue. Would like to have call queue number, as I would know how busy things were and would have possibly have tried later on, but not knowing, you hang on.
All the staff are good though when you see them.
All the staff are good though when you see them.
