Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Seems much better here
October 22, 2018
I recently transferred her from another local practice where I wasn't very happy. It seems much better here based on my experience so far. It is certainly a much nicer building and environment, also I can park with no problem. I called today as I am feeling quite unwell (first clinical appointment) and I got an appointment for this afternoon which I think is great. All the staff I have had contact with have seemed friendly and professional.
I am very pleased to be a patient here
October 22, 2018
I am very pleased to be a patient here. Much about it is better than Woodbridge Road (one of the two practices merged into Two Rivers) including accessibility and parking. Routine appointments are a bit of a wait (I book online) but if I am really poorly I can ring in and get an appointment on the day. It is a lovely building, nice and light. Staff are all pretty friendly.
Its pretty well OK
October 22, 2018
I came here from Lattice Barn when the old practice closed. I telephone in to make any appointments that I might need. Rarely am I in the top 5 in the queue when I call but they all seem to be resolved fairly quickly. It isn't much different (to Lattice Barn) other than I no longer see the same doctors as I used to. It is all pretty well OK. The nurses are pretty good and for this course of treatment I have stayed with the same nurse, which is good. I don't use any of the other services that are located in the practice.
I am fairly well content.
October 22, 2018
I called in some time ago to book an appointment with a specific clinician. I was able to do this but I have had to wait three weeks which I suppose isn't too bad. I was at Lattice Barn before this opened and I don't think it is really much different. Overall I am fairly well content with how I am looked after.
Its really very good.
October 22, 2018
Appointment are pretty available for on the day. That said, when I called in this morning I was in a queue. I worked way from 19 to 16 and then I was cut off! I called back and was cut off again! I gave up at that point and tried again at 12.00, waited in the queue for 20 mins. but I did then get an appointment. Other than that (and being called in late) it is all really very good.
Not easy to get appointments
August 20, 2018
Can't easily get an appointment and its even harder to see a doctor of your choice which I do like to try to do.
GPs don't listen as well as nurses
August 16, 2018
Nurses are better than GPs in treatment explanations. GPs tend to be in a hurry. I'd like them to listen more. Nurses listened and I felt she was really interested in what I said and helping me. GPs should be better listeners and get better idea of bigger picture.
Inaccurate diagnosis and referral
August 16, 2018
Surgery rang to say GP needed to see me. Nearest appointment was 6 weeks away to see this particular GP. I was referred to physio and wellbeing but physio, after assessment, said I needed surgery and wellbeing had no idea why I had been referred. When you ring for an appointment it can take ages to get through - I've been number 38 in the queue before now.
Generally pleased with care
August 16, 2018
Generally pleased with care. No issue to mention.
ongoing admin & accessibility issues
August 15, 2018
It's still very challenging obtaining an appointment, the partner GPs are rarely available, there's a 3-4 week wait for non-urgent appointments and then only with nurse practitioners. Frequent admin errors, wrong test ordered, no communication between GPs when different doctors seen, but in contrast their on the day/urgent system works very well. When you actually get to see a health professional they are excellent and v helpful but there is just no continuity of care which is how my 80 year old mum has had a UTI for a YEAR and no one does more than hand out a short course of antibiotics each time.
