Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
Poor communications and continuity of care
March 7, 2017
Communication is poor. Information from the hospital is limited when fed back via the surgery. The continuity of care for an older person is important and this doesn't happen. Getting to see someone is difficult but once you do they are generally good. On one occasion a GP was due to visit but they never arrived and no one called to cancel. There have been times when the waits are 3 weeks; even to have a phone consultation was 2.5 weeks
Reassured that if needed they would be there.
February 21, 2017
Was informed before registering there were 3 appointments before mine (I was early anyway)so knew there would be a wait - only waited 30 minutes after appointment time. Extra appointment to usual routine appointments. Reassured that if needed they would be there
Fair but too few GP's and hard to get appointments
February 21, 2017
It's all very well spending money on a nice sparkly new building but surely this money could be better spent on attracting GPs to work there. I cannot get an appointment, Ringing at 8 am since August and all are gone. I am supposed to have my ongoing health conditions reviewed by GP. I have given up
Doctors don't always talk to me
January 9, 2017
My support worker books my appointments for me. Sometimes my doctor talks to my support worker rather than me.
They always have someone there to support me
January 9, 2017
I have a speech impairment so the doctor always organizes someone to be in the room with me. Sometimes they do not understand me easily and I also find it difficult at times. I do like the surgery.
Hard to get to see my regular GP
January 5, 2017
With my ongoing medical condition it is hard to get to see my regular GP. I end up giving up trying and have had to go to A & E on a couple of occasions as I needed to see someone on the day
Went to surgery but couldn't see a GP.
January 5, 2017
Went to surgery but couldn't see GP. Foot was extremely painful from infection. Only needed antibiotics so it was silly that I ended up at Ipswich Hospital A & E
Can never get an appointment.
January 5, 2017
Can never get an appointment. Often on the phone for 2 hours without getting through.
Good
January 5, 2017
Very light and airy. Would be good to encourage some more doctors.
Staff are friendly
January 5, 2017
All the staff - receptionists nurses and doctors - that I have had to interact with have been friendly but combined that with knowledge and efficiency. Thanks to them all.
