Two Rivers Medical Centre
Feedback Rating
Based on 173 reviews
Reviews (173)
My diabetes management is superb
July 17, 2018
I understand that getting an appointment can be difficult but it isn't an issue for me as I don't need to go very often. That said my diabetes management and care is superb-very professional and caring service
Everything is pretty good
July 17, 2018
Everything is pretty good since the practices merged here at the new building. Good parking and a great building. Clinicians are fine. Only difficulty is the length of wait for a routine appointment.
Excellent care
June 7, 2018
I have always had excellent care throughout my diagnosis of diabetes.
Phoned for a same day appointment
May 24, 2018
Great experience good initial phone assessment then offered appointment 40 mins later - understanding GP who took time to listen and ease concerns
Always excellent care
April 12, 2018
I've always had excellent care throughout my diagnosis and diabetes.
Always difficult, full Of self importance.
April 12, 2018
Trying to get some continuity of care, you can’t. Logic of 5 minute system is strange. Would work better with continuity of care as go would need to only ‘refresh’ memory. Reading notes and having to ask for history from patients is your time gone. The gp is then already on the Backfoot. Patients are left feeling inconsequential This is on top of the negative experience at reception.
EXcellent care
March 9, 2018
I have always had excellent care throughout my diagnosis of diabetes.
Child not registered issues
January 30, 2018
I had my child and at 6 1/2 months the Health visitor referred us to 'Adult' physio which understandably was rejected. The second referral to 'acute' services was also rejected, then we saw the GP who then referred us to 'pediatrics' and they rejected it saying that the child was not registered at the surgery. This made no sense to me as we had had the letters for the immunisations. We ended up 7 weeks later finally getting the referral through, which was originally an 'URGENT' referral. A unnecessary delay due admin/communication errors.
Cannot see the relevant GP
January 30, 2018
There are 2 GP's here that specialise on skin conditions but I can never get an appointment with them. When I see a different GP they have to talk to the specialist GP anyway. Very frustrating. I find receptionists rude too. It always seems understaffed as the queue can be out the door with only one person see patients on the front desk.
Appointment system
January 30, 2018
Appointments here are done in slots as they become available. If you do not want the time offered (E.G. 10.30am but want 11.30am) you are told that you have to call again later and take your chance. Reception can be overrun. However, it is better than it was when at Woodbridge road.
