West Suffolk Hospital Feedback Centre 2020

Great

Gastrointestinal and Liver services

July 19, 2023

I can't praise the team enough for the care and treatment I've received following my bowel surgery. I've felt very well cared for and staff did all they could to explain what I should expect and the next steps.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us a review. We are so pleased to learn of your positive experience and your praises for the care and treatment you received after your surgery, and that staff also kept you informed at all times. Your comments will be shared with the department.
With best wishes
The Patient Experience team

Audiology is brilliant

Audiology

July 19, 2023

Staff go the extra mile and sort out any issues, thinking outside the box, the staff are amazing.

Anonymous

Reply from West Suffolk Hospital

Thank you so much for taking the time to leave us a review. We are pleased to learn of your positive experiences and that you have found staff helpful and amazing. Your comments will be shared with the Audiology Department. Thanks again for sharing your feedback with us.
With best wishes
The Patient Experience team

Helpful and informative

July 19, 2023

Been very pleased with all the staff I've come in to contact with, they have been very friendly. They've also been helpful and informative, making sure I know exactly what is happening.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback. We are pleased to hear that you experience was a positive one, and you found staff friendly, helpful and informative. Thanks again for sharing your comments with us.
With best wishes
The Patient Experience team

Recently referred

Audiology

July 19, 2023

This is my first visit to the department following my GP doing the referral. I've been able to hear people but do struggle more when I'm in a busy environment. I currently do not need any additonal support but wasn't aware that I could ask either.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback. It is really important to hear the views of our patients to enable improvements. Your comments have been shared with the Audiology Department.
With best wishes
The Patient Experience team

Lack of contact and long wait

Pain management

July 19, 2023

Despite being referred to the pain clinic in June 22, when I called recently to check when I would be seen I was told I was on the list to go on the list! Other than me contacting the department I'd heard nothing, its a long wait when in pain.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to give feedback. We are sorry to learn of your frustrations in getting an appointment and your comments have been shared with the Pain Clinic. If you would like to raise a concern about this, please contact our PALS Department on 01284 712555, or via email at PALS@wsh.nhs.uk, who will be happy to speak to you.
With best wishes
The Patient Experience team

Great staff

Audiology

July 19, 2023

Very happy with staff in the audiology department as I visit fairly regularly. At this stage I do not need any particular support when attending appointments as staff speak clearly and slowly. The biggest difficulty is having to speak on the phone especially if they don't speak clearly. I've not really been asked what would help me by either the hospital or my GP surgery.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback following visits to the Audiology Department. We are pleased to hear that you have found the staff great, and communication is clear . Thank you again for sharing your comments with us which enables improvements to be made. They will be forwarded onto the Audiology Department.
With best wishes
The Patient Experience team

Parking is an issue

Accident and emergency services

July 13, 2023

I needed to have a catheter replaced but A&E were not experienced with the issues I have, it would've been better if I'd been sent straight to urology who had all the equipment needed.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us a review following your recent visit. Feedback is important to us and enables improvements to be made within our services. We are sorry to hear that you weren't initially directed to the Urology Department in the first instance, and these comments have been shared with A&E.

Good maternity experience

Maternity

July 13, 2023

Although a good experience I found out afterwards that I could've been on the birthing unit after I was told I had to be on the other unit. There is also a rule that if you go for monitoring 3 times then they talk about inducing.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback which enables us to make improvements. We are pleased to learn that your recent visit to the Maternity Ward was a good experience and the comments you made have been noted, which will be shared with the department.
With best wishes
The Patient Experience team

Wait for referral

Pediatrics/children services

June 19, 2023

We've been told our child will have a one year wait to be referred and seen by the paediatric urology team which is concerning however we've been told to go to our surgery if we are concerned at any point during that time.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback. We are sorry to learn of your recent experiences surrounding a delay in your child's referral to Paediatric Urology. If you would like to raise a concern, please contact our PALS department on 01284 712555 or via email at PALS@wsh.nhs.uk who will be happy to speak to you.
Best wishes
The Patient Experience Team

Wrong details on letter

Urology

June 12, 2023

Initially I wasn't aware that I needed to contact the department to actually make an appointment and then the referral letter I received had the wrong phone number. Once I had it, it was very difficult to get to speak to anyone. I've now got a 41 week wait to be seen in urology.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave us feedback. We are sorry to learn of your frustrations during recent experiences to make appointments. If you would like to raise concerns regarding this, please contact our PALS Department on 01284 712555 or via email, PALS@wsh.nhs.uk, who will be happy to help.

West Suffolk Hospital