West Suffolk Hospital Feedback Centre 2020

Excellent care from start to finish

Day Surgery

March 19, 2025

Just really care and kept informed during my stay

Dean o connor

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Good

Endoscopy

March 18, 2025

The department and staff have been very good but getting to the hospital so early when you rely on other people and live further away is difficult but the appointments don't last long which helps.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for leaving a review.

We are happy to hear that you have had a good experience at WSH, we will pass on your comments to the relevant team.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Very friendly

Endoscopy

March 18, 2025

Staff are all very friendly and professional but you can have a laugh with them which is great when undergoing the investigations. I was prepped early and all done within an hour. It's been brilliant as I was given good information before the appointment and the support provided was excellent, the lady I spoke to on the phone was so lovely. I really can't fault the department, they have made sure I had transport arranged for going home as I needed to be sedated.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you so much for your feedback. We're thrilled to hear that you had such a positive experience. We’ll be sure to pass your feedback on to the team.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Pretty Ok

Endoscopy

March 18, 2025

I'm at the investigation stage at the moment. The appointment was rescheduled to combine investigations which was helpful. It's been good to get transport help. I was a bit concerned about fasting for the endoscopy with my diabetes. The information leaflet that I was given could be improved if there were actual examples of what you can eat. Other than that the appointments been on time and the friendly staff have given a good idea about how long the wait will be.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking a time to leave a review.

We are delighted to hear that you've had a positive experience with the department. We will pass on your comments regarding information leaflets and appreciate your feedback.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Pleased

March 18, 2025

During my stay in the hospital I was very happy with the treatment and care provided by the staff, couldn't have been better.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for leaving a review. We are delighted to hear that you received such good care.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Cancellations

March 17, 2025

6 times now my appointment have been cancelled each time a few weeks of the actual date.

Anonymous

Reply from West Suffolk Hospital

Dear patient

We are really sorry to hear of your concerns regarding cancellations.

If you would like us to look into this further for you, please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Limited support

March 17, 2025

I do not find that the pain clinic is very useful and they can't really offer anything helpful but may be that's because of my specific issues.

Anonymous

Reply from West Suffolk Hospital

Dear patient

We are sorry to hear that you haven't found the pain clinic useful. We will pass this feedback on to the department.

Thank you for providing us with your feedback.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Fantastic and caring staff

Pre-admission

March 13, 2025

Wonderful staff consistently going above and beyond. My own experience in pre admission unit was fantastic. The nurse not only took me through all the necessary questions but also did ecg and bloods herself. I also had brilliant care in the day surgery unit for a gynae procedure. Lovely nurses, surgeon and anaesthetist. My husband has had excellent care in audiology and my sister in dermatology. The staff have all been caring and kind and efficient. We moved from out of area and have been so impressed. The hospital is old and crowded but has a lovely atmosphere. Thank you!

Sarah Lockey

Reply from West Suffolk Hospital

Dear patient

We're thrilled to hear that you've had such a positive experience across various departments at WSH. We’ll be sure to pass along your kind feedback to the team members involved.

Thank you for taking the time to leave a review

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Mixed

March 13, 2025

I have a few different consultants but no one seems to take the lead. It's been suggested that I need to have an MRI but nothing has been arranged and I find it frustrating that things aren't moving forward.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for sharing your feedback. We are sorry for the frustration you've experienced. We will pass your comments on to the relevant department.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

Limited

Pain management

March 13, 2025

Although helpful at times when you are dealing with on going pain the suggestions at times are a bit limited but the staff are friendly.

Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave your feedback. We are glad you found the team helpful and friendly and will pass on your comments to the relevant department.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust

West Suffolk Hospital