West Suffolk Hospital

Reviews (1311)

Diagnosed with bowel cancer end of 2019

colorectal
January 24, 2025
I attended WSH for two colonoscopies at the end of 2019 when polyps were removed. One of the polyps was positive for bowel cancer. A further scan showed I had three abdominal aneurism, two of which were critical. I had to wait for six months until May 2020 to be admitted to Adenbrooke's Hospital to have these repaired as they took precedence over the bowel cancer.

After recovering from this hospital stay I attended for another colonoscopy which fortunately showed that all traces of cancer had in fact been removed and I was very relieved to be cancer free. The only downside was that if cancer was still present and part of my colon needed to be removed having the three aneurisms repaired would mean I would have to be fitted with a stoma. I'm not sure that pointing this out to me at the time was particularly wise as I became very stressed, anxious and depressed at the thought of this. I have had subsequent colonoscopies and scan which revealed I am still bowel cancer free.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review. We will pass your feedback on to the department.

I hope you are making a good recovery.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Very good

Cancer services
January 24, 2025
Cancer care has been very good with 4-6 monthly check ups. The Macmillan nurses are wonderful and they offer great advice.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback to the Macmillan team.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Breast cancer found by routine mammogram.

Cancer services
January 23, 2025
Appointment to attend for further tests just 12 days from initial mammogram. Operation for lumpectomy 3 weeks from diagnosis. Fantastic staff, even after op were there for any questions and worries. Although I had a few problems after radiotherapy with a hematoma they saw me every time I phoned straight away.
Jill Thompson

Reply from West Suffolk Hospital

Dear patient

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Breast cancer diagnosis

Cancer services
January 22, 2025
I can not praise highly enough the service and support I have received. From the consultants to the macmillan day unit they are all amazing.
Donna

Reply from West Suffolk Hospital

Dear patient

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

The only downside to my experience is waits

Cancer services
January 22, 2025
The team only meet once a week, on a Wednesday. I was seen on Friday, which meant everything was at least 10 days wait. This is torture! The team need to meet a couple of times a week so those seen on a Friday do not have to wait over a week for results etc. it took 2 months for me to start my treatment - this may not seem long but was extremely stressful and something I was unable to control
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review.

We are very sorry to hear you have experienced long waits, we take your comments on board and will pass this on to the relevant department.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Impressed

January 22, 2025
Very impressed by the care received from staff. Do have to wait when referred but that's to be expected.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review, we're delighted that you received such good care.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Good

Eye clinic
January 22, 2025
A bit of longer wait than I had expected for my cataract operation but I was happy with the care received and staff throughout.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you so much for taking the time to leave a review. We are sorry the wait was longer than expected, but we're delighted that you felt that the care provided was good.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Communication issues

January 22, 2025
The communication between the hospital and the surgery is slow and causes delays to things.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to provide us with your feedback. We are sorry that you experienced delays and will take your comments on board.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Wait for hearing aids

Hearing aid services
January 22, 2025
3 month wait for new hearing aids. I had the fittings done now I'm waiting for them to be made and ready for me.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to leave a review.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

Looked after during birth

Labour suite
January 21, 2025
When I had my baby everything was good apart from the after care. Information wasn't easy to get, I had to chase for pain relief and was told not to pick my baby up but then staff didn't respond to the call bell so I had to pick my crying baby up.
Anonymous

Reply from West Suffolk Hospital

Dear patient

Thank you for taking the time to provide us with your feedback. We are sorry to hear that you were disappointed with your recent experience. We take this on board and will pass your feedback on.

Congratulations on the birth of your baby.

Best wishes

Patient Experience Team
West Suffolk NHS Foundation Trust


Provider responded

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