West Suffolk Hospital

Reviews (1311)

Staff were warm and friendly.

Haematology
January 5, 2018
Touch screen was very efficient. Staff were warm and friendly but also efficient and professional. All in all quick and pleasant.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

Everything was explained.

January 5, 2018
Everything is explained. I have been twice and they treat me the same each time - I never feel like a nuisance. I knew a member of staff (personally) and they were kind enough to ask if I would like someone else to deal with me.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

Very informative

Fracture clinic
January 5, 2018
Very informative - Organised and efficient. A really great staff and service considering lack of resource.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

Quite busy

G3
January 5, 2018
It was quite busy - professional staff coped well. I was quickly dealt with at desk.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

All the attention and care

X-ray
January 5, 2018
Now i have had all the attention and care, I feel less anxious - very good.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass your feedback on.

Best wishes

Patient Experience Team


Provider responded

Can't fault it

F3
January 5, 2018
We are so lucky to have a hospital like this, can't fault it at all.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're delighted that your experience of the Hospital was such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

Some parts could be cleaner

Outpatients
January 5, 2018
Not sure re cleanliness but overall shabby and some parts could be cleaner. On the whole pretty good but parking limited and very expensive.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're sorry that you didn't experience our usual standards of cleanliness and will pass your feedback on. We also understand the frustrations people have with the car park and can only apologise. Your feedback will be shared.

Best wishes

Patient Experience Team


Provider responded

Good ward, experienced staff

Rainbow
January 5, 2018
Good ward very experienced staff but now looking a bit tired and needs a facelift. Clean but a bit shabby. Shame because all else is excellent.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, it sounds like you received good care and we appreciate all feedback regarding the Hospital.

Best wishes

Patient Experience Team


Provider responded

We come here as a choice over others

Cardiology
January 5, 2018
Car park was fine, Hospital is great - we come here as a choice over others. Staff were excellent - Everything was explained well and everyone was very friendly.
Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team


Provider responded

Staff were excellent

December 28, 2017
The treatment I received on F6 was first class and the staff were friendly, professional and sympathetic. First class people.
Kevin Marsh

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved.

Best wishes

Patient Experience Team


Provider responded

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