West Suffolk Hospital

90 minutes from admission to A &E to clinic to pharmacy and leaving hospital.. Extremely impressed

Resident was discharged based on the information they had given us. Resident was supposed to be able to stand with support of one staff and using a frame. It took 4 staff to stand her (resident not able to pull up on frame) Frame sent from hospital too large. CCC had to be called and re- assess her. Groin of lady was red raw from incontinence. Unacceptable discharge

I have been coming to F10 for 9 years and their attitude & respect towards each patient is first class

This is a very busy department but it is well staffed so no complaints. Really nothing stood out as being in any need of improvement.

We have both been using WSH for years and we have never been disappointed. We have always been very happy with the care we have received. Staff are always friendly and professional.

This was the third time we have brought our young son to the fracture clinic. Everything has been very professionally handle by busy staff! It would be really helpful if we were to be told during an appointment what to expect at the next one. This is the sole criticism however.

The general cleanliness and hygiene is, quite frankly, disgusting!

I've visited the hospital frequently for different treatment and I can't fault any of it. the care has been wonderful and the staff so attentive. All the departments have a very friendly fell to them which is lovely

I had my baby at WSH via elective c section. From my first appointment I felt my wishes were respected and that staff understood and supported my request for a section.

The procedure was delayed due to an unusually high number of emergencies but I was kept updated throughout the day and the staff did their best to fit me in by the end of the day. The procedure was relaxed (even fun!) and all staff were friendly throughout.

I also found the hospital's acceptance of my wish to formula feed while I waited for my milk to come in extremely refreshing and supportive, as I know other places to push breast feeding too forcefully and which often applies unnecessary stress to new mums, and I hope this progressive attitude of 'fed is best' can be encouraged throughout other hospitals

Even though we had to move wards due to cleaning rota. The staff were very pleasant and helpful.
Food - soups were very nice; only meal not liked was fish and chips which came up very dry