Alexandra Road Surgery
Feedback Rating
Based on 117 reviews
Reviews (117)
Been good
December 13, 2024
Use online to get an appointment and generally get booked straight in and that side of things has been really good. At times some reception staff aren't the most polite when you are talking to them.
Amazing
March 31, 2023
My little girl has chicken pox but it’s in her eye. I was called and referred to hospital within 2 hours. I know Rhine’s are hard but I’d like to thank you. The future could have left her with sight problems left untreated. Thank you
Left waiting for over 35 minutes
March 29, 2023
I arrived at the surgery at 9:20 a.m. to keep a 9:30 appointment, there were no staff on reception, and a notice on the automatic booking in system just said "Out of Order". I took a seat and waited until past 10:05 a.m., I then queried with reception why I had not been seen, and was told I should have booked in with them, and that I had been registered as non attending. Surely, somebody with common sense, would have added an instruction to consult reception to the "out of order" notice.
Excellent discussion with (name removed)
October 24, 2022
Met with relevant staff member (name removed) to make some negative observations, but came away with a better understanding and appreciation.
Meds not aligned
September 23, 2022
It is annoying that my medications are not aligned so that I can pick everything up in one go. I did try the Proof of Delivery, but it took too long on the phone and I work full time, so cannot hang on the phone for this. I waited more than 20 minutes on my lunch break and did not get through, so it is difficult.
Not confident I'd see a GP
September 23, 2022
I have no confidence that if I needed a GP that I would get to see one. The general feeling here is that they have little capacity for GP's and you see someone else. I have seen a Nurse for my stitches, which I know is right for that, but I do worry that things could be missed if I got very unwell and with my health conditions, that is likely in the near future.
Costs too much to call
September 23, 2022
It costs me too much to ring now. £5 each time as on 'pay as you go' so I have to walk-in which they get funny about. I have no wi-fi to go online and cannot afford 'data.' Other services I call have a 'fixed charge'. For example when I ring to get my oxygen its 30p for each call. They need to think of those on lower income.
Not right person
September 23, 2022
I saw a Nurse who could not prescribe and no GP was available so had to re-book with GP. This has doubled the time, two trips for me and a wasted appointment with the Nurse. I did say when I called that I needed to see a GP due to the nature of what I knew would be required. They need to listen and take on board what a patient says as we do know more about ourselves than they do when they issue these appointments
Bad attitude
September 23, 2022
My medication was delayed and I was with my support worker talking to reception trying to resolve this. I stated that I had a lot going on and their response was 'don't we all!' This has happened twice now and I end up without my medication for a week which in turn affects my mental health, which goes downhill. People need to understand the impact of these delays and they need to show some empathy rather than this kind of attitude.
Fantastic care after bilateral knee operation
May 16, 2022
The surgery have been brilliant with aftercare since I have had bilateral knee replacement surgery. They have made sure that they have responded quickly when I have sent a message asking for pain relief and seem genuinely interested in my progress. Thanks to all at Crestview Surgery.
