Alexandra Road Surgery
Feedback Rating
Based on 117 reviews
Reviews (117)
I’m based at Crestview
October 17, 2019
Today I was told by the lady on prescriptions that I couldn’t have my ADS and needed to make an appointment for a review. I felt very panicked tbh as I had no tablets left, she asked me to go to the front desk. I was very uncomfortable chest felt tight and the lovely lady on the front desk not only sorted out my prescription with the chemist but also informed me my review is not until January. So basically the woman who was in prescriptions was totally wrong and caused me stress and anxiety for no reason.
Awful
October 14, 2019
82 year old mother tried to phone get an appointment today by the time she got through all appointments gone told to go to surgery at 8 am on Friday dreadful.
Poor
September 30, 2019
If I could find out who you have to sleep with or bribe to get an appointment here it might help. Any clues?
impossible to get through on phone
August 15, 2019
Terrible attitude from receptionist
Rude receptionist no call back
August 12, 2019
Rude receptionists would not give me their name so I could complain about telephone manner. Not the first time I've experienced this. Asked for an advice call at 8am still waiting at 1830. Call up to ask when I will be rung and rude receptionist says probably tomorrow. I said I don't think that's acceptable as I need to be spoken to today by a doctor. Hence why I called and requested a call back for that day. No call back ever came.
Came here from Crestview
July 3, 2019
Came over to Alexandra road from Crestview, this has happened 3 times this year and I'll be seeing a nurse practitioner which I'm fine with.
I hadn't previously known about extended hours, but now I do.
I hadn't previously known about extended hours, but now I do.
Appointments can be tricky to get
July 3, 2019
Today I'm here for a medication review, and they contacted me via text which was good, as I would not have known when the review should be.
To get an 'on the day' appointment can be very difficult, calling in the morning and afternoon, the line is engaged and then when you eventually get through all the appointments are gone.
To get an 'on the day' appointment can be very difficult, calling in the morning and afternoon, the line is engaged and then when you eventually get through all the appointments are gone.
Emergency appointments are available
July 3, 2019
If I need an 'emergency' appointment, in my experience the system here has worked well. If I need something 'routine' that can mean a long wait.
The staff are helpful and being asked extra questions when making an appointment makes sense.
I have now learned about extended hours.
The staff are helpful and being asked extra questions when making an appointment makes sense.
I have now learned about extended hours.
Prescription management isn't good
July 3, 2019
My medication wasn't signed for in time for a painkiller I have to get a repeat for on a weekly basis to be issues. Boots pharmacy usually deal with this, but recently I went to pick up my medication and it hadn't been signed yet, so I had a gap in my medication.
They don't listen
July 3, 2019
Have experienced issues with the surgery after suffering a minor stroke. The hospital stated that I needed a referral but the GP just keeps issuing strong painkillers, which do not really work.
It's difficult when you don't see the same GP twice to keep explaining the situation.
It's difficult when you don't see the same GP twice to keep explaining the situation.
