Alexandra Road Surgery

Had the wrong medication 3 times now. Sent online request for appt on Sunday and am still waiting to hear anything despite talking to 2 receptionists the past 2 days.

Had about a short phone call with a doctor who simply didn't listen too my needs telling her I cannot take paracetamol as doesnt even touch my pain, for her to then tell me to take paracetamol 4 times a day. Doctors don't look back through notes. What a absolute joke!

Difficult to speak to anyone, staff on the phone are very unhelpful, cannot get an appointment to see a doctor

Even a 3 minute telephone appointment is apparently too much to ask nowadays. I don't necessarily blame the staff, more the time wasters using up appointments for every little minor ailment, so when people genuinely need help they can't get it.

Visited Alexandra Road surgery today as I had to pick a prescription up. Whilst there, I tried to make a face to face appointment with a doctor, rather than a phonecall as had already tried this but a nurse called me earlier today and reluctantly prescribed some meds hence what I was picking up.

The nurse was going to leave me the whole weekend before a doctor calls me; which is what I needed in the first place! I am a young intelligent female who needs some support and I do not feel my well being needs are being met.

I’m 1 month off 20 years worth antidepressants and need some relief for my anxiety such as lorazepam. The nurse reluctantly agreed only 7 days worth until doctor speaks to me. Again, something that could of been dealt with it the dr had called me as originally requested.

Explained to the receptionist that I am exempt from wearing a mask, she continued to ask why why why when I was tearful as i was.
Checked the GOV website, clearly states no one should continuously ask you why as an exempt person. I was rescinded to tears, even the chemist lady asked if I was okay, clearly wasn’t, and this wasn’t even dealing with my personal affairs and why I need an appointment!
Left the practice feeling extremely upset. Called the other practice, explained what had happened and she was even worse! Told me they are not a government building, they have their own rules!
Please for your own intelligence, check the latest guidance. The GOV blankets you guys, not the other way round.


Corrected her and advised that the government overrule all business etc for those who require to wear a mask AND those who don’t. You can not refuse to see someone who are exempt not in black and white do we need a doctor to add it to our medical records.

Unfortunately the government are the ones who make the rules which I respect you have to follow to your best practice, however you need to accommodate those who exempt too. If you do not have anything in place, are you putting us all the wayside??? The mental health will only get worse and with that treatment I’m worried what will happen to others well being!!

Asked what is in place for those who are exempt and she could not answer the question, basically refusing to help someone who is struggling with their mental wellbeing, and clearly a situation that needs to be avoided on my next visit.

Utterly speechless and disgraced.

phoned to get help for my sons fit note as he is autistic and i get told do it on the website. I was talking to someone who could have helped and stopped all stress and worry.

I attended for routine screening and saw a practice nurse . The nursing staff are outstanding and provide a professional approach . Although my appointment was late , the nurse was apologetic, and reassuring. She dealt with me very sensitively and was efficient and professional in very difficult circumstances .

I personally do not use the service very often, as I look after myself. I just needed a check up so this was made a few weeks ago, and was not urgent. So I am seeing a GP, but I know it is only because there is no urgency for it that it worked out alright for me.

I parked and put one hour on my car. It is now 40 mins past my appointment time and I am getting worried I will have to forfeit the appointment. I did come over from the Crestview surgery area as they had nothing there. It is easy there as it is on my doorstep. This appointment was made 2 weeks ago and I HAVE to see someone, so it is stressing me that I may have to go just because they are not running even close to time.

This surgery seems to have gone from terrible to really terrible for being able to get in. I have had to go to Crestview before, which was ok, but reliant on family for a lift.
They are obviously short staffed otherwise why would it be so difficult to get an appointment with just anyone, not even a GP, it is difficult all round