Alexandra Road Surgery

Pharmacist failed to arrange important medication leaving me without medication for a number of days.

My mum visited the surgery today. She currently has a chest infection and is very breathless. She is a known COPD patient.
My sister made the appointment and was present with her throughout the visit.
It started by the doctor calling my mums name from the surgery door. The doctor was not visible at any stage so thankfully my sister heard her name. Is this appropriate?
Once the doctor sat down, they did not move from their chair, or introduce themself, and had limited conversation.
The doctor did not explain or even announce the assessment that they were about to carry out.
The doctor just placed their stethoscope in their ears and my mum had to stand up and move towards them so they could listen to her chest. At no stage did the doctor move off their chair. This also happened when they took my mum's temperature.
Surely the doctor should be off their chair and approach my mum when taking observations. This caused more distress to my mum which did not help with her breathlessness.
My sister had to ask the outcome of the assessment.
My sister was happy with the outcome however had to ask. We both feel the appropriate medications was prescribed.
Once my sister and mum left the room they both commented how unfriendly the doctor was and felt they did not want to be there.
I'm a trained nurse myself and this practise is unacceptable.
I would like a call from your Practise Manager/Doctor as soon as possible.
I will take this further if not dealt with immediately.

Line is always busy. It's impossible to speak with someone

didn't have to wait long, nurse very helpful

Compared to my last practise in GY I cannot fault the surgery. With complex medical history my husband and I feel reassured by prompt repeat scripts. Late appts. Same day appts. Understanding staff. Extras such as diabetic and cancer nurses. Pharmacist checks. Blood tests. Existing patients may take these for granted we certainly don't. We have also found receptionists to be empathetic and helpful. Glad we found you.

Told by doctor that testing blood sugars causes anxiety. Personally I find it motivating and have lowered my HbA1c to non diabetic levels despite poor advise - Other poor advise / care given. The surgery feels like a sausage factory for the sick.

It would be nice to see your own GP. Sometimes it is difficult to get appointments and when you do they run really late. Seeing your own GP is important when, like me, you have an ongoing condition.

Running very late, as always. Difficult to book appointment. Initially getting through then questioned then if lucky you see someone who is free.

Trying to get a appointment. It takes days even after a '111' call. Staff having a horrible attitude over the 'phone when trying to make a appointment. Always runs late too.

Just find the whole system does not work. If operating 'on the day' only there needs to be more people answering the 'phone. Do not expect to be questioned in an aggressive way either!