Alexandra Road Surgery

I was told to go to a pharmacy when I was worried about my baby who was premature. I did manage in the end to see the health visitor who was surprised by the refusal as she said it was appropriate to have asked to see the GP.

Told by hospital to get dressing done on a Friday, so called surgery on Wednesday to make an appointment, but was told to ring on the day I needed it. So called on the Friday only to be met with ‘you’ve left that a bit late haven’t you.’ They did get me in with a Locum nurse practitioner who told me she was not up to speed on doing dressings and she didn’t know where anything was in the cupboards! This was not what I needed to hear.
She actually ended up doing a great job of it, but felt it was rather bizarre situation.

I get fed up of being palmed off. Sent from Crestview today and on restricted parking today. Appointment is 40 mins behind so I’m getting anxious about it now.

If you are late you lose your appointment, but sitting here 40 mins after the appointment time is far too long without anyone telling you anything. There is no information on the check-in screen to say they are behind, but if you knew you would not think you’d been forgotten. It’s atrocious being treated like this.
If I hadn’t taken this appointment it would be another 2 weeks before they could get me in.

Based I’m my experience which is difficult to share in public area, I find GP’s and Nurse Practitioner I have seen not good at all.
Not getting any answers to my needs.

There is one receptionist Who is continually so rude in how she speaks to you on the telephone or if you walk in.
You get offered an appointment in 2 weeks which when you are ill that day is no good to anyone. Getting told ‘that’s the way it is’ is just not acceptable.

no wait to be seen, polite staff, clean waiting area
Review appointment booked with no hassle.

Ringing up today was difficult. I rang 50 times on my mobile and finally got through. Our GP is excellent as we have children with medical conditions. Not seeing him today though unfortunately as he is only 3 days a week. He has great bedside manner and says hi if you see him elsewhere.
Another GP just isn’t the same, so that’s not so good.
Seeing Nurse practitioner today.

I saw Nurse practitioner last week who gave me prescription and told me about ‘self certification’ and said if I still feel I need to be off after that, I can call in, speak to receptionist and state that I need a doctors note. So when I did that, reception gave me a ‘information’ line number, which I called and was on hold for 45 minutes. They said that i’d need to make appointment to do that, so I then had to ring the surgery again. I asked about the 1pm time for afternoon appointments and they said they do not do that anymore and all appointments had gone so had to call next day. I was very annoyed as I had called that morning already only to be told to call the info line. So today I called at 8am and got through finally 55mins later. Can however only see a Nurse Practitioner who will not be able to issue a doctors note.
The system ‘stinks’, and the team are giving mixed messages.
Told I need to SEE a GP as it’s my first certificate, yet I’m not seeing one.
I asked for a telephone appointment, as other surgeries do that and that would save everyone time, but no, they do not do that either.
So frustrating. Meanwhile my employer is waiting for the paperwork.

Once you are here it is good. Always have seen same midwife.