Alexandra Road Surgery

As a mother of 4 I find it difficult to phone the surgery in the mornings when needed due to doing the school run. Often when I have 'phoned back they have no appointments left. This is frustrating as it puts off being able to see the nurse/Doctor even more. It's a shame the option to book appointments in advance is no longer available.

On two occasions I had to speak to the same care navigator and I found very unprofessional the way she dealt with my need.The first time I asked whether there is a routine prophylactic clinic to check blood pressure, cholesterol, screening for diabetes.The answer was “No we don’t do that, we have got registered 17000 people, how do you imagine us doing it? To start phoning everyone?”
I felt like I was inconvenience for this receptionist and she wanted to get rid of me as soon as possible. No listening to my concerns or referring me to an appropriate place.

Today I went to enquire about syringing ears and the same navigator said”We don’t do that here “and gave me a leaflet to read and interrupted me and started serving the gentleman behind me.I tried than to explain that I have already done this,but she wasn’t interested at all.I think she was didn’t consider our confidentiality.There was a lady leaving an urine sample,me and the gentleman behind me that she was trying to deal with at the sametime.This didn’t feel professional at all and I left again feeling unwelcomed and treated without respect.

All I wanted was advice and help. But apparently the receptionists are now medically qualified to tell you what treatment you can or more to the point cannot have. I pay my taxes, national insurance etc. and I expect a better service than that.

I booked an appointment a few days ago and there is a two week wait for an appointment. It is for my son who has been sick for a couple of weeks now.

Rang 200 times in one phone and 93 on another to make my sick child an appointment and couldn't get through. This is disgusting, unprofessional, unacceptable and it makes me curious to why a doctors with so many patients has one line to call. Get more numbers and your practice might come out with better reviews!!!!

I have recently tried to book an appointment for a non emergency knowing how busy the surgery is I phoned up from work with my rota in front of me for the next few weeks. I was more than happy to wait a couple of weeks if needed. To be told that appointments can only be booked on the day. Now this is no use to me when I work 6 days a week an hour away from the surgery. I don't understand how this new system helps working people get an appointment to see a doctor. To state I can get a appointment anytime of day if you phone is also rubbish. It takes ages for them to answer the phone and then to be told they have no appointments left I wasn't best pleased. You offer a service and you are failing to meet this.

I waited an hour for my appointment to see the doctor and got seen by a nurse. Booked an appointment the next day for another doctor not of the practice contracts and was not even seen at all.

Back in July took my son to the surgery several times because my son was unwell with a cough. Was prescribed antibiotics for a throat infection he got progressively worse ended up being admitted to hospital after a trip to A&E with pneumonia. Now we have a similar situation. My son taking to surgery on Tuesday this week with severe cough. Told throat and chest fine, again another trip to A&E this morning to discover he actually has a chest infection!!

Cancelled an appointment for my wife and the receptionist was very rude on the phone stating that someone else could of had the appointment, when doctors say to call up to cancel to save their time! Not happy, thinking about leaving the practice,

Patients who like having a booked appointment do not wish to ring on the day unless it is an emergency