Alexandra Road Surgery
Feedback Rating
Based on 117 reviews
Reviews (117)
The staff are lovely
June 7, 2018
The staff are lovely and i liked having my regular doctor who retired. I then for last year saw one particular doctor who I got used to, but I have now 'been told' that I'm under another doctor now,who I haven't met yet. It would be nice to be introduced as I need the confidence in my GP.
Communication with new GP wasn't there
June 5, 2018
Have been at this surgery for years and saw the same GP, who was excellent. One day he just left and the next GP I saw knew nothing about my condition. I moved surgeries as a result of this poor communication.
The staff are lovely
April 12, 2018
The staff are lovely and I liked having my regular doctor who retired. I then for last year saw one particular doctor who I got used to, but I have now been told that I'm under another doctor now, who I haven't met yet. Would be nice to be introduced as I need the confidence in my GP.
On the day appointment is difficult
April 12, 2018
Surgery is really good. I've experienced trouble getting an appointment on the day for my child, which was frustrating.
Mixed experience with prescriptions
April 12, 2018
Prescriptions - some pick up here and find have to get other prescription from Crestview too. We pick up the medication in High Street pharmacy. We do not use the online system as so many times the medication can be the wrong type. With allergies to some, I need consistency in the tablets. If they change the make of the tablet, I often have a reaction.
Rude & on the day appointments are difficult
April 12, 2018
Had to go to A&E today due to calling into surgery and being fobbed off. Receptionist was very rude. I use the online system for advanced appointments but on-the-day ones are very difficult to get. We are unable to get to Crestview due to transport issues.
Getting appointment on the day is impossible
April 12, 2018
Booking appointment 'on the day' - you can forget that! I get 4 to 5 weeks delay for an appointment. Surgery runs 15 - 20 minutes late, which is ok, I guess?
Fair but long wait for appointment.
August 14, 2017
The only problem was had to wait 5 weeks for an appointment
Excellent. Communication very good.
August 7, 2017
Doctor attended to see service user, discussing what was best. Allowed her to have input, also care staff. Friendly, professional and courteous.
Good advice from receptionist
June 22, 2017
Advice from receptionist re repeat scripts. No problems - very helpful
