Alexandra Road Surgery

If I go to the GPs with my child, who has complex health issues, we get an appointment with a GP. However, if it's for me then it's less easy to get any kind of appointment.
Then I learned of extended hours and was surprised that I hadn't been offered this option. I don't mind seeing any GP at a different venue if necessary but this has never been offered.

I cannot remember the last time I saw a GP. I'm waiting to see the nurse practitioner. When I found out what the skill set of the nurse practitioner was I was very surprised, why doesn't the surgery share this to help patients understand?

Can never see the same person twice!
I called in the morning and was told to call again in the afternoon. Each time I was told no appointments were available. I said I'd go to A&E as I felt that bad, but was told to call again the next day!!
I then learned about 'extended hours' - why had the surgery not offered me this, or even mentioned it? I would happily go. Next time I will ask for this.

This is my day off so fortunately I was able to get in, but only because I queued up this morning. It would be good if I could see someone after work.
I was then told about extended hours service, I'd never heard of this before, never been told either here or elsewhere.
Surely that would hep the surgery as I'd happily go to an appointment later in the evening or even at the weekend and then my daytime appointment would be available for someone who couldn't do that.

Difficult to access at Crestview so I come to Alexandra road. I don't mind as I drive and the surgery usually runs on time. I can barely get an appointment at Crestview.

Not only did our appointment get cancelled no one bothered to contact us and ringing up every morning for an appointment is a ridiculous idea as been trying to get an appointment for weeks but every morning ufter 30min of waiting in a que when it get to me there's never an appointment

Not the first time I have tried to ring and waited ages for a reply when I am supposed to be next in line.

Trying to get an appointment when you work is very difficult. Always having to call on the day (to help your appointment same day stats only) is next to impossible when you live in Lowestoft but work in Norwich. Hitting redial when you are driving means that you can only do it when you are stuck in traffic. This is not safe. If I could make a planned appointment I could organise to work from home. I understand that this may not look great on your stats, but rather that roll over to the CQC without stating why you are leaving a % of your appointments for planned appointments, you make life harder for those of us that work.

I leave for work at 7.30 and I get home around 19.00. I am a disabled worker and I have also had an illness recently.

The healthcare I have received has been brilliant. I don't even mind the ever changing Doctor. My only issue is with the appointment system.

A further suggestion would be to have an area to work. When I get there, to find that the waiting time is 30 minutes, it would be good if I could get some work done, rather that it being dead time. I have asked if I can go and come back again, but have been told no by the receptionist. A few desks with wifi would be perfect. thank you

Iv been registered with this doctor for 30 years, only needing the service once or twice, now I need a doctor I can’t get to see one. The online help is a joke, I need to see a doctor but have to wait to register before I can even attempt to make an appointment. No wonder our hospitals are over worked, guess that where I’ll be heading tomorrow to take away services that needed elsewhere. Well done Crestview surgery 5 star mess up.

Phones never get answered been waiting months still nothing absolute joke