Alexandra Road Surgery
Feedback Rating
Based on 117 reviews
Reviews (117)
Not great
August 24, 2021
This surgery has not been brilliant for access for quite a while and when the pandemic hit it just got harder to see someone who can help you face to face. I do not do online, so I have to wait for a few days to even get a call back by someone. No day given, no time given, you are at their mercy. You have your life to live each day and cannot be hanging about because you may get a call that day that if you miss won't happen again.
access to GP
August 24, 2021
Access to a GP here is near on impossible. You get someone non-medical telling you whats what and deciding your eligible or not for a call back in days, not that day. So an appointment from when you originally called is ages away.
Call in a week!
August 24, 2021
After calling 111 from having a few days (more than 5) of diarrhea, I was told that as my surgery is open I needed to access them first and call them to try see someone. They then told me to go to the pharmacist if I can and they will give me a call back in a week! I went to the pharmacist who gave me electrolytes. I was advised to go back to the surgery as things had gone on so long they should be taking a sample from me, however this was not the case, and they should be as I am aware that this should be reported when someone has this for this length of time. But they did not.
Compassionate
August 13, 2021
All staff are kind, caring and compassionate. They do, and give of their best to ensure positive outcomes for the patients in their care .
Bad service
July 8, 2021
Waiting on a signed form for nearly a month now. They tried booking my mum in for a blood test when she just had one a week ago. Review over the phone it rang 3 times and hung up, no time to get my phone out of my bag.
Diabolical
June 30, 2021
Both me and my husband tried to contact the surgery, 45 minutes till someone answered the phone. And still not helpful. My husband does not use computers so depends on me and I work full time. They say medication can be prescribed once they speak to you on the phone and yet we are still waiting for this phone call!!! 3 days later How long can they keep blaming this on the Covid?
went for review for mediication
May 20, 2021
I wish to thank Alexandra Road surgery for the wonderful care I recieved today before I knew it I was being assessed at Paget, fluid on lungs causing difficulty breathing aria related thank you all so very much for the care you gave me
Refusal of face to face gp
May 19, 2021
Refusal of face to face go appointment despite being very ill with lung condition so need to be seen. Told had to wait a week and only given a phone call appointment.
dreadful extremely bad service
February 17, 2021
My partner has damaged his shoulder,and after a telephone appointment a face to face appointment was booked then cancelled by the practice to be made the following week,when my partner called to confirm he was then told it would be another telephone appointment.meanwhile he has been left in extreme pain.due to this incompetency i am going to have to go against the practice advice ant take him to A&E.i undrestand covid is putting a strain on the nhs but as a frontline worker myself i am disgusted that he is allowed to go on in such pain.westoft
Very Happy
February 2, 2021
Since coming to this surgery I have been well looked after, and dealt with kindness and compassion.
