Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Excellent
September 5, 2018
I find the surgery excellent. Very Caring staff that I see are nice. Nothing is too much trouble
Getting through on phone hard
September 5, 2018
Once I see my GP or Nurse, everything is good. Recently though I called about 1.45pm as I had been putting up with a bite on my leg for almost a week, and it was getting worse. I hung on the phone waiting for almost 15 minutes before anyone answered. I did get to see a nurse that day. I felt the phone waiting was rather too long.
See nurses more now
September 5, 2018
I have noticed a real shift to seeing Nurse Practitioners. I am a nurse myself and do realise that in some cases this is appropriate, but I do feel I need to see a GP with my child for 'reassurance'. I have asked to see a GP instead on 2 occasions and I was refused by the receptionist. I am also not sure if I even have an allocated GP anymore.
Cant get seen and phones not answered
July 30, 2018
Useless! Phone appt waste of time, took 2 weeks to even get that, referal letter from physio was not read, practice supposed to be open til 6.30 but phones are shut off at 5pm, had enough!!!!!!!!!!!!!
Same day appointments for the employed??
July 23, 2018
The same day appointment system simply doesn't for people who are employed. I called as soon as they opened to get an early appointment. Waited for 20minutes as no one answered. Was late for work. I work in a different town so I have to have early or late appointments (not random middle of the day times) after being told all the morning appointments were gone I had to agree to an afternoon appointment... meaning I was late for work AND I had to leave early too! My boss was not happy!
We have to give our managers notice of absence... I was late on the off chance I MIGHT get an appointment! this does not work for employed people!
We have to give our managers notice of absence... I was late on the off chance I MIGHT get an appointment! this does not work for employed people!
Impossible to ring in for any reason
July 10, 2018
Despite supposedly having a new phone system installed, it's virtually impossible to get through on the phone. The fact is, you can ring and ring for ages but nobody answers. I've been there in person when the phone rang but both receptionists did not answer it. If anyone is really ill I fear for their well-being as chances of getting help, apart from going down in person, are minimal. No wonder A&E are stretched
No appointments
June 19, 2018
Day 3 no appointments, still waiting on phone system of over 4 mins yet again, do not care about mental health
no appointments
June 18, 2018
With my mental illness, had a relapse, could not get an appointment since introduction of new phone system
Can’t get a appointment!!!
June 18, 2018
Can’t get a appointment anymore ! A new system introduced where you have to ring up on the day to see a doctor! So anyone that works for a living is out of luck ! Phone line just rings now Instead or a engaged tone. I’ve been at this surgery since it opened but i'm now leaving to go elsewhere.
Systems and admin need improvement
June 5, 2018
Called at 8am one day and earliest i could be seen was in 3 weeks. I felt I needed to see someone on the day as I had already been ill for more than 2 weeks. I know they are changing the phone system but I do not understand having more people on the telephone makes much more difference. If there are no appointments left, there are no appointments left. Putting more people on the telephone will just mean that you get the same answer earlier in the day.
