Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Very good
February 14, 2019
When I called first thing today, I was 9th in the queue. I got through quickly after answering a couple of questions, which I do not mind and as a result I am seeing a GP of my own choice. So from my own personal experience, this to me is very good.
Good system
February 14, 2019
I am very impressed by the new telephone and appointment system.
You always get an appointment on the day once you have spoken to someone.
You always get an appointment on the day once you have spoken to someone.
I come in to make appointment
February 14, 2019
Waiting at about number 20 in the queue for me is not acceptable. I now come in to the surgery to make my appointment instead. The HWS CDO told me how others had said they get through within about 10 minutes as many staff answer the 'phones. I did not realise you would be through as quick as that, so I will give it a try next time.
Get through quicker
February 14, 2019
Phoned today and was 20th in the queue, which sounds a lot but I spoke to someone quite quickly. It is good to know where you are in the queue. I am happy with the service provided. They have adapted and for me, it is much improved
Did not see who I expected
February 14, 2019
On a positive note, I think the phone system works really well, and did for me today. I do however find it unusual that you expect that you are seeing a GP but end up being seen a Nurse without being told that.
Triage works well
February 14, 2019
I usually ring later in the day if I need to access the service and I find that the afternoon Triage appointment system works well. Things do however tend to run more than 15-20 min late which is why I have put 3* for the waiting times.
Appointment system better
February 13, 2019
I have found of late that the appointment system is much better. I was sceptical to hear there would be only 'on the day' appointments but the last two times I have needed to see someone I have got and appointment on the day, no trouble at all. Seems they have it right.
2nd Opinion
February 13, 2019
Here today for a 2nd opinion as the last time I was in I had to see a Nurse on the last appointment of the day and I really felt like they just could not be bothered with me.
As it is my day off I have had to say it is any emergency otherwise I would not get seen at a convenient time.
As it is my day off I have had to say it is any emergency otherwise I would not get seen at a convenient time.
Calling after 2pm-No GP's
February 13, 2019
If you miss the morning surgery slots, you are asked to call again at 2 pm, so far though no GP has ever been available. It seems that there are only Nurses working in the afternoon. I feel asking 'is it an emergency' is the wrong question, because if you are only offering on the day appointments you will never access the service unless it is considered an emergency which many illnesses are not, but do need medical attention.
Prefer the system
February 13, 2019
The surgery is much better with the 'on the day' appointments. It is sometimes difficult on the telephone. I raised it with them that I went from 29th to 4th in the queue then was cut off. I got an apology which is good, I felt they handled it well, and because of this I know if I had an issue I would feel fine talking to them again.
