Bridge Road Surgery

In December 2015 I had my asthma clinic assessment. I was asked if it was under control, and I flatly told them 'no'. They did nothing, changed nothing and didn't keep check on me. They just said to come back in a year. I had about 6 months of being bed-ridden which made me really depressed. My family were concerned and my husband who still works felt terrible having to leave me, although he was always on the end of the mobile phone. My appetite was gone and I went back in May and asked the doctor what else can they do, but nothing was offered. We went to Menorca and I was really ill so had to go to the clinic and they put me on a Nebulizer and I was sent to hospital there as an emergency. The difference in my was amazing and my husband was so pleased to see the colour back in my cheeks. We got back on Sunday from Menorca and called our GP Monday but they could only offer an appointment for 2 weeks time and this was far more urgent than that. So we turned up at A&E as we felt we had no other option. As a result they are going to get me a nebulizer for my home.
We were also given a new GP after 13 years with no notification. It was a shock to call and be told we were now under another GP, even though our GP still practices there.

This is a good service overall. However, sometimes you just want to see your own assigned doctor but it is almost impossible, you have to wait for a few weeks if you do and most of the time that is just too long.

It has become more and more difficult to get an appointment when you need one since taking on more patients after the recent shutting of one in the area. 4 weeks is just not acceptable to get an appointment when you are ill and would no doubt be fully recovered by then.

I am not aided into my appointments. I need someone with me all the time as I am totally blind and this can prove difficult.

The receptionists are great and the G.P.s really listen to your problems. You can get an appointment the same day if urgent, or within 24 hrs otherwise. I also like the practice nurses who can prescribe, which is a great idea.

Staff always treat me well, I can always get an appointment when I need one and as quickly as I would like. No changes to service required.