Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
So kind
January 10, 2020
I have found with my ongoing needs to come here quite regularly, they are so kind and looked after me at this difficult time really well.
Every surgery has their difficulties as there is a high need, but I just find them very professional and they just 'get on with it' in difficult circumstances. They never complain.
Every surgery has their difficulties as there is a high need, but I just find them very professional and they just 'get on with it' in difficult circumstances. They never complain.
Overall fine
January 10, 2020
Yes it can take a while to get through on the telephone and since having to order my prescription on the telephone that is more waiting to get what you need. It can be frustrating, but most of the time you get what you need to get that day. My appointment is running quite behind today, but again 'it happens'. If I need extra time they do tend to run over, so I am sure there is good reason for it.
Good with the kids
January 10, 2020
I find it difficult to get an appointment for myself, however they are great at seeing the kids and I care about that more. Lovely Nurse we see most of the time who always is very kind and the children when unwell get fractious, but she is patient. As a parent that is what you need for the kids
Pre-arranged appointment ok
January 10, 2020
I find it really difficult to get an 'on the day' appointment. I have got very frustrated as I have tried online too, only to see that none are available, yet I ring first thing in the morning and once I get through, there no appointments then either. Today is an advanced appointment made every couple of weeks, which is all set out by them, so it is fine.
Mixed experience
January 10, 2020
I have had mixed experience at this surgery. I find it depends on who you are seeing and if you need advanced or 'on the day' appointments. Sometimes I get through really easily on the telephone but no appointments, but other times they do, it is just luck.
Helped me out
January 10, 2020
When I was having trouble with my prescription, I found the staff very helpful as I do get confused. My appointment today is running rather behind, but I do understand this can happen.
Good care for us
January 10, 2020
I have found the service works fine for me and my family who have all had to come here over the last few months for flu jabs and chesty cough mainly.
Staff are caring, and reception are good at helping you if you are not sure about something
Staff are caring, and reception are good at helping you if you are not sure about something
POD use
January 10, 2020
Since now having to use the POD (prescription ordering direct), getting my 'repeat' can be difficult as it takes ages to get through on the telephone. I cannot go 'online' so have to use the telephone. I am a patient person, but 20 minutes waiting on the telephone to order a repeat is for me just frustrating.
Lovely surgery
January 10, 2020
I can only think of good things about the surgery, which has changed. I am sure they are under a lot of pressure, but it seems they have coping and the systems are working for me as they are now. I used to have a lot of problems getting appointments, but find it is now much easier, when I need them, which is not often.
Good coordination of care
January 10, 2020
I had to have some blood tests and an injection. The blood test was booked originally for the afternoon, so quite a gap after my injection was booked, however, a Nurse (I think it was a nurse) contacted me and changed it to nearer the injection time. When I arrived early, the Nurse doing the bloods came out and got me as she had seen I was in, and someone had not turned up, so she took me in early then I had the injection afterwards with a different person. Not sure why the Nurse could not do both, but alas it was well coordinated in the end due to the vigilance of the staff, and although I do not have other commitments, it was nicer to spend less time in the surgery than originally thought I would
