Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Very poor
June 14, 2021
My mum had seen an A & E doctor in a different area with what could be, he thought, potentially very serious symptoms. We were told to ensure we saw her local GP URGENTLY, and the doctor followed this up with a letter/email to my mums surgery, which I also emailed to the receptionist that day. Three days later, my sister snd I have called the surgery four times and still my mum hasn’t even received a phone call from a doctor. Disgusting.
Online booking is not working
May 26, 2021
In the last month, both myself and my wife have tried to make appointments to see a GP. The online system said we would be contacted by a nurse and on both occasions we were left with no response. This is not acceptable by any metric, clearly there is no performance monitoring or follow up being practised.
Impossible to get B12 injections
May 26, 2021
It is Impossible to get B12 injections at this surgery at the correct frequency, for the past 9 years I have had a B12 defficiency, and my GP will not even consider allowing me to have them more frequently. As a result of this decision I have had to take things into my own hands and ordered the B12 online to help maintain my health. Other than this issue the surgery have been excellent.
trying to get an appointment very difficult
May 26, 2021
The on-line booking system is not fit for purpose. however, once finally getting to see a doctor service is good. Response to tests via messages from receptionists leads to incomplete and misleading information given and then one has to revert to the on-line booking system!
Really good
May 24, 2021
I find the online appointment system really good, much easier than being on hold for 20/30 minutes when trying to get kids ready for school!
I can’t book an appointment
May 17, 2021
I’ve been trying for weeks to get an appointment. I don’t need an urgent one, I would just like to speak to my doctor about an ongoing issue. You can’t even attempt to book in when surgery is closed and you can’t make an advanced appointment. The system doesn’t work for working people that can’t get online at 8 in order to book first appointment.
My mental health is suffering due to this and I’m ok. For people that really get depressed and struggling this is a horrible system.
My mental health is suffering due to this and I’m ok. For people that really get depressed and struggling this is a horrible system.
Not straight forward !!!
April 27, 2021
I know my way around laptops etc. but this website sends you round in circles!!!! They want everyone to use this method to access the services and won’t let you book a doctors appointment - Please make it simpler!!!!!!! I’m very happy with my practice but not their website!!!!
Impossible to get appointment
April 20, 2021
What has happened to just being able to call surgery and make an appointment???? Just ridiculous trying to explain issues on an online form then waiting for a call only to be told you need to visit surgery anyway. When you visit surgery, the reception has music blaring out so this, on top of face masks, just can't hear receptionists talking to you.
Concerns around my knee replacement.
April 15, 2021
I emailed the surgery and received a reply today suggesting initially an X-ray.
All information needed sent.
Great service.
All information needed sent.
Great service.
Rude, uninterested receptionist
April 4, 2021
Receptionist didn't bother to acknowledge me and when she did interact with me it was with rudeness and disinterest. Made me feel like a naughty school child who was just a nuisance. The reception staff desperately need good training in how to interact appropriately with the patients who use this surgery.
