Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Really good service from the Practice
April 22, 2023
I have been a patient of Bridge Road Surgery for over 40 years. There have been several GP's, Nursing Staff etc and Admin staff change over the years. As time has gone by the Surgery Staff attitudes have changed and they are much more accommdating and kind. However saying that, I have never had any issues with BRS, they have always been there for my family and I.
Pointless being registered
April 11, 2023
Been trying for 4 working weeks to be seen for antibiotics for an infection. Every day I fill a form in or call to be told it's fully booked try again tomorrow!! It's pointless being registered to this surgery as you can't even see anyone. Again I'll be wasting A&E time to be seen for a simple prescription for antibiotics. Pathetic
It is impossible see anyone face to face
March 23, 2023
Nearly every time I try to book online all appointments are booked. I have not been able to use this since 2019 as its always fully booked.
After spending 7 hours in A&E in December on the advice of 111 I was told to make a GP appointment. I had to go into the surgery and demand attention, this upset the staff which I did not want to do. I have NOT seen anyone from the surgery. I have had a phone call. I have had blood tests and seen a physio but no-one has looked at my back to ascertain the cause of the problem.
After spending 7 hours in A&E in December on the advice of 111 I was told to make a GP appointment. I had to go into the surgery and demand attention, this upset the staff which I did not want to do. I have NOT seen anyone from the surgery. I have had a phone call. I have had blood tests and seen a physio but no-one has looked at my back to ascertain the cause of the problem.
Very difficult to make non urgent request
March 6, 2023
Needing to get referral to audio clinic for aged parent in order to get their hearing aid repaired / updated. Sent message from website, told it was the wrong route. Took their suggested route, told it was shut as all appointments today are full.
Rubbish
January 23, 2023
How can I fill in a form within a minute of opening and all appointments are gone
Not willing to help
January 18, 2023
Not willing to help even when urgent, send you away even when your getting worsen don’t care about your health it’s an absolute disgrace.
Unable to request routine appointment
January 6, 2023
You cannot request appointments out of hours and when you request one during working hours they are always fully booked. You can request an appointment at anytime with another Surgery.
poor, no care, palmed off
January 3, 2023
disappointed left the call in tears, my ear is in agony a doctor calls to tell me to get a spray without having seen the inside of my ear.
Awful
December 9, 2022
I'm not one to ever ring the GP unless I actually need to. So I follow the process that's suggested online, I fill out the forms like they tell you to then within 30 seconds of sending the form they are fully booked. How at 8am can they be fully booked! I have a heart condition and suffer with my mental health and I am unable to get an appointment, let alone a phone appointment anything!
Not easy to access
November 2, 2022
I find the service difficult to access with work. You need to see someone and could do with being able to book a few days ahead when you work. It is difficult to access for this reason and disproportionately affects those who work. In today as boss knew I had been trying a few times to get an appointment.
