Bridge Road Surgery

I saw the GP and had follow-up blood tests about a week later. Excellent care given as I have a needle phobia. The professional really took their time and gave me good reassurance, which enabled me to get through it without fainting or being sick!

Phone calls cost too much, so I walk in to the surgery to get an appointment. I saw a Pharmacist in Haydens today who sent me into the surgery to see someone as they couldn't deal with it themselves. I do always try the Pharmacy first. They have got me in instantly, which is really good.

I have access ongoing here as I have had a transplant recently. I call on the day early and as my access is crucial to my ongoing health, I always get in for a face-to-face appointment. I just stick my phone on speaker when calling. It is not too long a wait though.

See a regular Nurse here and then if they need to access a GP they get them in on that day. Having delay on getting to a 'swallowing clinic' for my family member with Parkinson's.

Booking appointment for flu jab, met by rude, unhelpful member of staff. Wouldn't make an appointment so went elsewhere for jab. Over 75 person

practice say they no longer allow appointments to be made in advance. They only allow appointments to be made at 8am on the day on a first come first serves basis for serious issues. I have telephoned on three occasions and have been denied an appointment. Practice inform me that they consider my request is for a routine review. It is in fact urgent to discuss ongoing serious issues

I telephoned the practice to arrange a routine follow up appointment with a GP to discuss complex issues. The receptionist told me that the practice only give routine appointments with nurse for dressing changes and similar issues. They do not give an appointment with a GP.

Shocking service and very unhelpful staff. I have been trying to get an advice call for days now, sign posted to website, however footfall forms all turned off so unable to request appointment and this was at 08.02am, message states all appointments booked. When calling the practice the message advises patients to log onto website, which is very un helpful when you have closed your footfall forms, also when speaking to receptionists they advise to use website when they know full well patients cant access this. I think practice needs to look at its processes and business continuity plan.

When ever I need to contact Bridge Road to make an appointment online, I am finding that if you do not complete the form at 8 in the morning, I get a message stating that they are full for today. On one occasion I got this message at 8 am? I feel that the same day GP appointment system is more convenient for the GP's rather than the patients.
It is so difficult to get an appointment at this surgery, the online messaging service says full, then you try to call and are on hold for 30 minutes, it is so frustrating. When you do eventually get an appointment, it is usually be telephone, and no time is given for the appointment, not ideal for people who are working, or may need to be in a place to speak privately on the consultation.
Also when my consultant wrote to my GP to ask them to prescribe some medication for me, it was not responded to, I read the letter myself on my NHS app, it clearly stated the instructions, but this was ignored and never was prescribed.

My friend needs insuline due to diabetes....they have stopped his prescription...and given him a date in the future when he can reorder new prescription...he currently only has a couple of days supply... But they wont let him order even though hes almost out of insulin... he is housebound...very poor health...it is impossible to get an appointment at surgery