Bridge Road Surgery

I booked online to speak to Dr Niem, he got in touch within 2hours and was really helpful at helping me

I filled in a form online to speak to/see a nurse. I had what I thought to be infection or allergy. My symptoms were still present after nearly a week so decided to get medical advice. I got an email from the surgery saying they would call me the next day- no specific time slot. However 3 days after sending my email, still haven't heard from them. Fortunately my symptoms seem to be clearing on their own or it would have been a trip to A and E. Very disappointed that firstly, they were going to leave it a day before even calling, and secondly they did not even bother with the call they had arranged anyway. Just thankful my symptoms did not severely worsen or turn into something more threatening- I wanted advice as to whether this would happen but didn't receive any. Will not be putting any faith or trust into them again. Very let down.

to be seen by a doctor. I explained that I couldn't get to the surgery and the receptionist said that she would get a doctor to 'phone back. Dr 'phoned me and arranged a doctor to come out to me. The doctor came and advised me to go straight to hospital. May I say a big Thank You to all concerned as it was less than 2hrs from the initial call to arriving at hospital. Bridge Rd Surgery
THANK YOU!

Doctor phoned me back in a couple of hours of sending email. Everything sorted straight away. Receptionist communication really great!

Through all this pandemic, with the health issues i have had, the service i have received has been absolutely fantastic, i cannot thank all at the surgery enough.

Had an appointment with practice nurse. Very professional, made me feel at ease. I am 76 years old and in my opinion this person has people skills not found very often in this day and age.

Spent 20mins on the phone today as couldn't get website to load only to be greeted with a really unhelpful receptionist who basically told me to keep trying as she was able to access it. Didn't offer any other help. Absolutely not good enough. Its ashame as once you speak to a Dr they are great! Need to retrain receptionist to show some kindness and compassion.

You received a letter from dvla for lorry licence in August i phoned last week to be told that the letter was received in October. I explained might lose my job phoned this morning, and it was confirmed that the letter that bridge road received still hadn't been returned.

I have always found the doctors here to be amazing. Drs are such gentle souls. There was a locus who was clearly intelligent but so human and down to Earth - quite refreshing. Practice Manager is such a well-meaning and caring person; nurses are truly salt of the Earth. One is highly caring and relatable, insightful with diagnoses, Another seems to know as much as a Doctor and is so empathetic, and the other is pragmatic with diagnoses and treatment down to a T. A truly wonderful staff - the site is always well maintained, very clean indeed (well done cleaning staff) and the receptionist team are a friendly, human and caring bunch.

It only took 1 visit to my GP before I got referred for possible cancer. My doctor saw the red flag symptoms and referred me. Also after I got my diagnosis and had had my treatment, she was concerned that I was not putting on weight and so referred me again - which led to a second diagnosis