Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Got Online
January 10, 2020
We signed up to doing things 'online' and find it to be a good option, not always able to get what you need appointment wise, but we have been more successful and it is less frustrating than trying to ring in in the morning.
Hard to get appointment on day
January 10, 2020
I get very frustrated ringing the surgery first thing in the morning, bang on 8am I am then in a queue and by the time I get through they say all appointments have gone.
I do try and look online too but never had any success. Today is a 'check-up' advanced appointment which they contact you for, so that is fine.
Staff are ok, and I understand the system is stretched. I have never been offered a weekend appointment option though, which I would take. Did not know they did them, so will ask next time.
I do try and look online too but never had any success. Today is a 'check-up' advanced appointment which they contact you for, so that is fine.
Staff are ok, and I understand the system is stretched. I have never been offered a weekend appointment option though, which I would take. Did not know they did them, so will ask next time.
Lack of appointments
November 25, 2019
Unable to get an appointment, told by surgery manager go to A & E and put more pressure on them, cannot get an appointment, have to go round every day when open and then after 2 pm to get an appoint ment, really does not work
On the day OK if I'm ill, but not for checkups
September 17, 2019
Got used to the calling on the day system. Works OK if I am ill on the day, but when I need a check up and want to see my own GP it is more difficult. I now know of the weekend surgeries and may use those now.
Online services easier to use than phone
September 17, 2019
Asked to see the same GP every 5 weeks but been unable to book advance appointments. It had been a problem calling 'on the day' however we have now got ourselves 'online' and it has been much easier. We've been given the information on the says our GP works and found it easier to book.
We have learned of the prebookable weekend appointments available at this surgery too which is of interest.
We have learned of the prebookable weekend appointments available at this surgery too which is of interest.
Brilliant weekend surgery
September 17, 2019
Having the weekend surgery is brilliant. My husband works away and only here weekends so can access this service easily.
Excellent GP
September 17, 2019
Due to 'on the day' call in at 8am and 2pm, I have started to 'walk in' to get an appointment.
My GP makes advanced appointments for me too, as I have multiple ongoing conditions, so this is excellent. I cannot but praise the surgery for this.
My GP makes advanced appointments for me too, as I have multiple ongoing conditions, so this is excellent. I cannot but praise the surgery for this.
Nurse appointments on the day are fine
September 17, 2019
I find the 'on the day' system fine for me, You can get advance appointments with nurses but not GPs.
I am always happy to see a nurse, but unsure if I had need for a GP how long it would be before I got through and whether there would be any appointments available for me.
I am always happy to see a nurse, but unsure if I had need for a GP how long it would be before I got through and whether there would be any appointments available for me.
Very vigilant
September 17, 2019
Been excellent with my ongoing needs of regular appointments.
I receive quick referrals when needed ('an urgent case') linked with cancer treatment.
Very vigilant.
I receive quick referrals when needed ('an urgent case') linked with cancer treatment.
Very vigilant.
I book my appointments online
September 17, 2019
I generally see same GP which is great I book online and know the says my GP works. More people need to use the online services which takes the pressure off the phone lines.
