Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Overall good
May 16, 2019
Overall a good surgery. One thing I feel they should consider is that if the GP asks to see you in a week, that the GP can book you in or give you a card to give to reception so that they know it's OK to do that. Rather than having to remember in a weeks time that you have to call.
Access to appointments is poor
May 16, 2019
After calling the surgery for 2 days on the trot for my daughter and being told there were no appointments available, we called 111 and had to go to James Paget, who gave my daughter a prescription. On the 3rd day she was still having further issues and the surgery did have an appointment so we went. On the first two occasions there was no suggestion of going to a pharmacy for advice, or making a weekend appointment. I didn't know until today that there is such a thing, but will ask for one if I find myself in that situation again as the surgery is much more convenient that James Paget.
Getting appointments isn't easy
May 16, 2019
I generally have had problems getting an appointment here. I see people queued outside the door to try to bypass the telephone system. Today I got through straight away and got an appointment so that was surprising!
Appointment system not great
May 16, 2019
Today we got through in 15 minutes on the telephone AND I got an appointment. However it was because I had a call to say I needed to make an appointment today from my GP. I called the day I got the message but was told to call back on the day I was asked to see the GP and ask for an 'on the day' appointment.
Appointment availability confusing
May 16, 2019
I called on the day today and got an appointment. I asked to see my own GP and they said she is too busy already. My friend called the surgery and was offered a 'next day' appointment and it was with a GP so not sure why that happened as that is not 'on the day'. It's confusing when you hear that.
New telephone system is poor but staff lovely
May 16, 2019
We find all the staff lovely here. However we do find the new system for calling 'on the day' terrible. So many people queue at the door the staff can't answer the phone. Taken about 30 minutes to get through.
Very poor access to service
May 16, 2019
I find getting through on the telephone difficult, I phones 3 days on the trot so on the 4th I walked into surgery. Reception staff directed me to complain then the management of the surgery might listen to the problems.
Feel supported and cared for
May 16, 2019
The surgeries nurses are excellent. Recent type 2 diagnosis means that I oped for the 'glow' programme linked with Cambridge university for research purposes. I was put on weight watchers and my levels are already better managed.I had a recent blood test and received a 'well done' text from the nurse, which was lovely. I feel supported and cared for throughout this whole process.
See same GP
February 14, 2019
I have found the new appointment system good. We have been able to get an appointment when we call in the morning, but also when we have had to call at 2 pm too. We see the same GP too for my child with and ongoing condition which is important.
Changed for the better
February 14, 2019
The appointment system has changed for the better. You generally get appointment with your choice of GP if it is a ongoing thing. I don't mind seeing other clinicians for general things though.
