Bridge Road Surgery
Feedback Rating
Based on 156 reviews
Reviews (156)
Phone system needs more indication
June 5, 2018
Calling at 8am and not getting through is frustrating. Have the system where you know where you are in the queue would be better.
Appointments can be tricky as well as waiting
June 5, 2018
Managed to get an appointment today when I could at about 8:15am. No idea what GP I am seeing though and today I have waited 30 minutes past my time, even though the check-in screen say 13 mins.
Old system wasn't good at all
June 5, 2018
Last week I called 6 times (noted on my mobile) to get an appointment. Hopefully the new system will help that. I saw their communications on Facebook
Need clear indication on what GP you see
June 5, 2018
When you check in on the screen, it does not say what GP you are seeing. I do not feel this is very good and would prefer to know the name of the GP in advance.
Bloods at the surgery is more difficult
June 5, 2018
Having regular monthly blood tests used to be much easier at James Paget or Lowestoft hospital. The last time I came to the surgery they had to try 6 times before getting blood out. The girl was very frustrated. A different person did it the next time and it was much quicker. Having them as regular as I do trying to tie in the appointment with medication changes can be difficult to coordinate.
Seeing my own GP can be difficult
June 5, 2018
My GP only works 2 days so calling on the day may mean I never get to see them. I only get to see them now as I can book in advance.
GP appointments are predominantly late
June 5, 2018
Appointments with nurse always on time but GP, they are usually late. When calling at 3pm for afternoon clinic, I was on hold for 15 mins
System and timing could be improved
June 5, 2018
They just do not have the time to explain everything. When you get to see the GP everything is fine. Getting through in the morning is difficult. Knowing where you are in the queue would be good.
impossible to get an appointment
May 11, 2018
receptionists don't answer the phone, no continuity of treatment-never see the same doctor twice, heaven knows what would happen to someone who had a serious issue-virtually impossible to get in. Took over half the patients from another practice-now it is swamped
My Doctor is excellent
May 1, 2018
My Doctor is excellent, very easy to talk to. They seem to remember details about me which makes the whole experience of going to the practice much better.
