Bungay Medical Practice

I have to say that the surgery have been incredibly supportive to me since my husbands health issues, and I'm not sure where I would have been without them. This is a very good GP surgery. Getting an appointment by phone is fine, even though you have to wait a while to get through sometimes, I have always managed to get a face to face appointment when needed. I did have a telephone appointment with the doctor and that went fine and they did ask me to go in. I have found the staff's attitude to be generally very good and I find them to be proactive.

If you call in, they only offer on the day appointments, which is difficult when you work. You cannot at short notice take time off in my job.

The way to book appointments on the day is difficult as we need to get an interpreter on our phone on a whatsapp and at short notice this can be difficult. No notice about them running behind, so you do worry that you may have missed your appointment as you cannot hear if you are called. The clinician does come out to get us, but you can miss them and if you need the Loo, again you worry you have missed them, but we cannot ring down to reception and ask.

I have regular appointments for my bag to be change (colostomy) and they are made a month at a time, weekly. The time this week was different which I hadn't realised, so almost missed it! Hospital looks after me too, seeing me every 3 months.

Mostly 'on the day' only appointments. I would like to be able to book in ahead of time when things are not as urgent and I find it silly that the system has gone like this as you can't plan so well like this.

I always get what I need from the service. Today I called and I am being seen as an 'emergency' on the same day. There are delays today, and currently I have been waiting more than 40 minutes past my appointment time.

I have been using this surgery for about a year and a half since moving to the area. I am really pleased that I always manage to get through to the surgery quickly on the phone and I have been able to secure an appointment when needed. My baby is always seen the same day and when I have called for myself I have always received a telephone appointment if I can’t be seen face to face.
I feel lucky that I am able to speak to receptionists quickly and seen by the Drs in a reasonable time.
I know this is not always the case at other drs surgeries.

Footfall query submitted at 13:38, update from practice at 14:09, call for a telephone consultation at 14:11. Cannot ask for more than that! Thank you BMP

Unable to get a face to face appointment with GP despite being cross questioned by receptionist. I am elderly and have a number of conditions, even a routine appointment I was only able to get a telephone appointment six weeks forward. Then I never got the call. I have spoken to the [surgery] with the concern that things will be missed with only telephone calls. After having spoken to NHE it seems each surgery makes their own decisions on how they run their service. The example I have given is just one. My overall impression now is that I no longer have trust that I will get individual care.

We have recently moved to the area and both my wife and I have had occasion to use the practice. What a revelation! We have been patients at a practice in mid-Suffolk previously and near Cambridge prior to that. The mid-Suffolk experience was average to poor and consequently we thought nothing in Suffolk could top the Cambridge service. We were wrong. This surgery delivers exceptional service relative to our experience and those of our friends and family who are spread across the country. Same day appointments, callbacks within the hour from nurse practitioners and physios, timely follow-up calls (unheard of elsewhere) and friendly reception staff and pharmacists, all these things are delivered consistently. Trust me, this is not the norm elsewhere. Well done to everyone there, we are very pleased to be able to call on such a comprehensive and caring service.