Bungay Medical Practice
Feedback Rating
Based on 82 reviews
Reviews (82)
Not always helpful
March 17, 2016
I just find that there is lack of understanding of problems that an elderly person living alone faces. Mobility being the main issue, so things are not easy.
Waiting times
March 17, 2016
Other than the waiting times for getting an appointment and then when you do get one, you are not seen promptly, this surgery is great.
Getting prescriptions difficult
March 17, 2016
I am an elderly person with no transport, and so it is not possible for me to just 'pop down to the pharmacy to collect my prescription'. The staff are lovely.
Rarely see my own doctor
March 17, 2016
It is difficult to get an appointment and when you do, it is rare you see your own doctor. It is becoming more and more like that and probably inevitable. We patients do not like it, but what can we do.
Shortage of doctors apparent
March 17, 2016
I understand there is a shortage of doctors and so regretfully accept that I usually see a doctor I do not know.
Hard to get appointments
March 17, 2016
It is hard to get an appointment on a Monday mainly. But ok rest of the week. When you do have an appointment you do not get seen on time. They do have signs up saying if you have not been seen in 20 minutes make reception aware, and if upstairs you can call down too.
Overall not bad
March 17, 2016
I just find the appointments system is an issue for me. It is hard to get one on the day and you just end up giving up.
Reception variable
March 17, 2016
In the main the surgery is great. I just find it can vary with reception staff. They are not as understanding as the doctors themselves. Just a bit of empathy in the voice would make a difference.
Great overall service
March 17, 2016
I find the staff very friendly here. When I went into hospital I received a call once I was home and a visit as I have heart problems. My prescriptions thankfully are always on time.
Appointment issues
March 17, 2016
The way you book appointments needs to be improved. Not everyone can do this on a computer.
