Bungay Medical Practice

.

Receptionists I understand are busy with phone calls but it's part of the job surely! I do not appreciate an unwelcoming, snappy conversation on the phone with a lady who has no idea what issue I may have or what state I may be in. To be told that unless I have a urgent problem that needs seeing to today (what actually classes as an urgent problem!?) I would have to wait 3 weeks for an appointment, I personally think is appalling especially judging by my previous surgeries where you get a same day appointment regardless of issue (the receptionist there wouldn't have the cheek to ask if it was urgent or not!) And if fully booked, you can just call the next day. In this particular occasion with the receptionist I tried to carefully explain that yes, my issue is technically one that is ongoing (and by their rules, would not class as urgent) but before I could explain anything else, I was told I had to take the appointment for 3 weeks time, therefore I felt obliged to explain my very personal and intimate issue in detail, in order for her to understand that my issue may not be urgent such as chest pains etc but still could not wait 3 weeks for an appointment! Still with no sense of care, kindness or even an apology for making me having to explain this all, I was told to call back tomorrow to get a same day appointment. The job industry these people work in are to give care, where on earth has it disappeared to!

They are running 40 minutes late today. They need to communicate it to patients. Staff need to do better at that. The HWS CDO explained that the home visits had ran over, due to emergencies. Once we knew this we feel we can forgive it. It should be communicated as people will understand when these things happen. Saying nothing just winds you up.

Only issue is with trying to make an appointment. Sometimes receptionists are dismissive and unhelpful

We have never had any issues. Been very prompt with illnesses within our family. Everyone is very polite and friendly. Generally they are incredibly overworked and strained across the board.

Some doctors can be very rude at times as can the receptionists. I feel rushed and not listened to at times. Trying to get an appointment is very difficult.

Overall we have found the surgery very helpful and polite. On occasion there has been a couple of receptionists who have been very short bordering on being rude.

It is very awkward sharing my symptoms with a receptionist in order to get an appointment. I am not comfortable with it and it does not really work, as I know if I need to see someone but will not feel comfortable disclosing my full symptoms which can result in not being offered an appointment.

Very often long delays for appointments. Staff give conflicting information when you speak to different staff members. Everything about the practice seems to be slow.

A very good practice, with high mental and emotional care.