Bungay Medical Practice
Feedback Rating
Based on 82 reviews
Reviews (82)
Lots of changes since I've been coming here
November 8, 2019
The surgery has changed a lot in the 25 years I have been coming here. I do not know who my GP is since my previous one left. Getting through receptionists can be difficult and I find them quite rude, Appointments 'always' run late. Not sure what has happened, but it is quite stressful.
Overall a very good surgery
November 8, 2019
Overall a very good surgery. Usually run behind, but I understand the pressures they are under. Receptionists - some can be a bit brusk.
Trying to get an appointment is difficult
November 8, 2019
Cannot fault the NHS overall as have been treated so well and have had a couple of ops. At the surgery though, trying to get an appointment is difficult. You get offered a callback but no 'time slot', which is difficult when you need to get on with things. Once we missed a call and when I rang to ask them to re-ring me they wouldn't, with 'no, you've missed the chance now'. Do find some GPs are a bit short with you.
My previous GP here, who has left, was excellent, and feel we need more like that.
Locums just do not have the same care for me.
My previous GP here, who has left, was excellent, and feel we need more like that.
Locums just do not have the same care for me.
Excellent
November 8, 2019
Have been excellent for both myself and my partner. We are both in for blood tests today.
I also have to have blood tests at James Paget (under cancer services). Really wish I could just have them here as it would be much more convenient. I have them 2 weeks apart, so quite a regular check.
I also have to have blood tests at James Paget (under cancer services). Really wish I could just have them here as it would be much more convenient. I have them 2 weeks apart, so quite a regular check.
Service above average.
November 8, 2019
Service above average. When you get to see someone everything is great.
Team are overall helpful
November 8, 2019
I find the team overall helpful and I see who I need to, they always sort the issue out. You have to trust that the person you are booked in with is the right person for your need, and so I have no reason to doubt it.
All round amazing service for all the family
July 11, 2019
I have always experienced amazing service from Bungay surgery and all members of the family have been seen by various grades of staff. Tonight my daughter suffered a minor injury from a dog bite and we were seen within 5 mins of making the phone call and a course of medicine prescribed. Cannot thank the staff enough.
Excellent service
May 2, 2019
Excellent services. Getting here can be difficult as bus services is not regular. We have used BACT a few times who are excellent.
Get appointments when we need them
May 2, 2019
Get appointments when we need them. We regularly see the person to check hearing aids.
Online systems not great
May 2, 2019
In for an annual blood test that they contacted me about. I would like to use the on line system to book appointments but it was not great. I have not yet needed to book but I just do not like using the telephone.
You used to be able to give in your repeat prescriptions but unable to now, this is not a great system for my elderly father to use.
You used to be able to give in your repeat prescriptions but unable to now, this is not a great system for my elderly father to use.
