Bungay Medical Practice
Feedback Rating
Based on 82 reviews
Reviews (82)
Appointment system
July 12, 2018
I prefer the system now that you can book routine advanced appointments with the GP or your choice. I do not mind seeing a nurse, nurse practitioner or not my doctor when I need someone on the day. The system used to be 'on the day' only and I found that more difficult.
Access difficult
July 12, 2018
Being able to access appointments is difficult. I called and was told I had been put on the 'triage' list. 4 hours later I had to call again as I'd not heard anything. They then booked me in for urgent appointment and from that went to hospital.
Too quiet
July 12, 2018
Once you see someone things are fine. I feel they need to play music/have radio on as the place feels so 'clinical and downstairs you can hear everything reception and patients are saying, so they need to be more mindful of confidentiality. it makes me feel if I need to speak to reception that I need to whisper.
Keeping people back from reception only works to a point, with the sign saying 'for confidentiality purposes'. You can however, still hear everything. All it does, is block the doorway wen you get just 3 people in the queue. It needs a re-think.
Keeping people back from reception only works to a point, with the sign saying 'for confidentiality purposes'. You can however, still hear everything. All it does, is block the doorway wen you get just 3 people in the queue. It needs a re-think.
On the day appointment
July 12, 2018
Getting an 'on the day' appointment is very difficult and when you do you wait more than 30 minutes (today its 40 minutes). In the past I have used the phone upstairs as there is a message up saying 'call if more than 20 minutes wait', but reception are so rude about it, so I do not do that anymore. So I do not see the point of having the sign up, if they are just going to be horrible about it.
We are overrun at this surgery and my understanding is that only one GP covers 'on the day' appointments when we have 5 full time ones, I feel that the balance is not there.
We are overrun at this surgery and my understanding is that only one GP covers 'on the day' appointments when we have 5 full time ones, I feel that the balance is not there.
Find staff rude
July 12, 2018
Thing could be improved for me if staff were just a bit less rude. I try and be polite when I call as it is not often I need to see a GP, but when I do, I do not want to be questioned over it. The worried few have made things more difficult for the majority who only ever see a GP in urgent situations. When you have a family and need a GP appointment it can be stressful as the system puts you on tenderhooks whilst waiting for the 'call back'. You cannot get on with your day until you get that call.
Running behind today
July 12, 2018
I've recently moved to this surgery and so far I have been able to get an appointment on the day. Last time I was on the phone for 1.5 hours. Today, my appointment is 40 minutes behind. Trouble is, you just feel grateful to get the appointment so you dare not complain that they are running so late!
Always able to obtain an appointment .
July 11, 2018
When I have needed urgent help,the practice has always found time to see me.
Glad to be registered at Bungay
June 8, 2018
Appointment choice is so much better than my old practice. Trained nurses are lovely and receptionists are helpful. Thank you all
Excellent but keep people informed
September 21, 2017
Excellent, but if they are running a few minute late it would really helpful if people waiting are kept informed.
Good
June 14, 2016
All staff are always friendly, personable and professional. Good explanations about how to book appointments, about treatments available and options.
