Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Find Ask My GP difficult
December 24, 2021
I feel that it is difficult to see someone at the moment. I've tried using Ask My GP but it wasn't easy for me and I felt I needed to be seen. No one asked for any photos or to see me so in the end I called 111, saw a doctor and was advised to go to A&E. I just feel a little fobbed off by the surgery.
Phone message is very long
December 24, 2021
No issues getting an appointment, it's been great. The staff are lovely and Ask My GP has worked really well too as it's not easy to get through on the phone and the message is very long. It does sometimes feel like there is a threat that if you don't tell reception what is wrong with you you won't get an appointment.
Staff are great
December 24, 2021
I use Ask My GP and this works well for getting appointments. The staff are great when you do see them and I feel that it generally works well at the moment.
Staff are good
December 24, 2021
I tend to call reception to arrange an appointment and it works well with appointments are available when needed, the staff are also nice to talk to.
Ask My GP works well
December 24, 2021
It generally works well for getting appointments. Using Ask My GP works and avoids the busy phone lines in the morning. The doctors responds with in the time frame stated and I've mainly had phone consultations which have worked well. The staff are also good.
One poor experience
December 23, 2021
I would've said everything was great before my last experience but when I tried to get an appointment I was told I had to have a covid test before being offered anything, they wouldn't even give me a call back on the phone. I've tried using Ask My GP but it's taken time to get confident with it. There is no signage to tell you that blood test patients can now wait in the waiting room, so waited in the cold.
Very nice staff
December 23, 2021
We've not had any problems getting appointments and when you call it doesn't take long. The staff are very nice and great at explaining things but it is very cold waiting outside to have your blood test .
Has worked well
December 23, 2021
I haven't needed an appointment for a few years but called yesterday and have been given an appointment this morning so its worked well. The flu vaccination programme was also run very well last month, the process was very smooth.
Ask My GP works well
December 23, 2021
Never had any issues getting appointments and Ask My GP works really well. My husband has regular appointments and they've been wonderful, never a problem. Staff are very polite and helpful.
Great trainee GP
December 23, 2021
Not finding there are any issues but I do prefer to talk to someone on the phone rather than use Ask My GP. I've had face to face appointments and there was a great trainee GP who explained things well but seems to have left.
