Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Drs very good
January 23, 2023
Doctors are very good as are reception, I've never had a bad experience. The response time on Ask My GP has been 2-3 days at times especially over Christmas and I do feel it just takes more of the doctors time doing it all. My long term condition is managed well and I find staff to be supportive and informative. On the whole its a good surgery.
Not listened to brilliantly
January 23, 2023
Haven't had a great experience as I don't feel that I've been listened to and issues haven't been acted upon as I would've liked. Individual care from doctors though has been very good and they call late in to the evening which is very good of them. The whole process has been long and drawn out. I've also been discharged from the hospital after 2 years of investigation but no diagnosis. It's all be a bit difficult.
Long wait for blood test
January 23, 2023
I've had to wait 6 weeks for a blood test only to then receive a call to say the blood had been lost and I needed to have another test which I had to wait another 6 weeks for. I've also found that the mental health support lacking but thats wider than just the surgery.
Happy
January 23, 2023
I'm a very light user of the surgery and although Ask My GP works well it has taken a little while to get used to it but it has worked to get appointments. The telephone consultations I've had have also addressed the issues each time.
Works well
January 23, 2023
Using Ask My GP works well and allows you to say when you are contactabe at work which is helpful as I can only take calls at lunchtime. With the children its been a little mixed, one child has good continuity and the other not so much but not really sure why. Overall its a good surgery.
Not listened to
January 23, 2023
I do feel that I have been raising concerns for a long time now about how unwell I've felt and all the different problems I've had but it wasn't until I was rushed to hospital that I got the issues looked in to. All my medication was changed and I'm finally doing much better. I did see a doctor here after I was discharged and was told they would talk to the hospital to confirm the changes but they never came back to me.
Slow response
January 23, 2023
I had blood tests for something quite serious but West Suffolk hospital had not received the results so the consultant couldn't diagnose formally and start treatment. I've asked the surgery four months in a row now if they could send the results they have on to my consultant but it still hasn't happened. I've now come to the surgery taken a copy of the results and posted it to them myself. For something so simple I can't see why it couldn't be done when I first asked.
Good
January 23, 2023
Overall the surgery is and has always been good. The booking in computer didn't wor this morning but reception were helpful and friendly.
Very good surgery
January 23, 2023
Its a very very good surgery and they are quick at addressing any issues that come up. I do prefer to speak to people on the phone but I've got used to Ask My GP now and I have had quick responses when I've used it. The staff are very good but I do feel the dispensary staff could've explained the process in a nicer way.
Quick response
January 23, 2023
I've not needed to use the surgery much but the responses on Ask My GP are quick and I find it easier than calling the surgery. The staff are good and I generally see the same doctor who I do really like. I feel that my long term condition is monitored well and the staff are approachable if I ever have any questions. I also like the text message reminders as they really aer helpful.
