Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Not easy to get through
October 11, 2022
The phones are busy and its not easy to get through to them. Getting appointments is also not easy and I have found staff to be rude at times.
Expected to go online
October 3, 2022
Everytime I've tried to get an appointment I've been told to go online, but when I've said I don't have easy access to it I've been told thats the system and you need to. There is a presumption that just because you're younger you use online systems. I'm never sure what to say on the forms and find it difficult. I would prefer a face to face appointment as nothing seems to be helping and doctors don't seem that interested.
Quick to get medication
October 3, 2022
I drop off my prescription and then 2 days later pick them up which is great. I haven't needed a doctors appointment for sometime but have had my annual review with a nurse which was great. Staff are good and it works well for me.
Love the surgery
October 3, 2022
I'm a complicated patient and need to be my own co ordinator around my health and appointments, but I do see the same GP which is really great and having that continuity really does help. Finding the hospital reports is often difficult on the system but I ensure I have copies of everything so that I can provide the information if and when it is needed.
All working well
October 3, 2022
I find using Ask My GP better, and the replies only take a couple of hours so its a much better system. I haven't needed a face to face appointment as talking on the phone or Ask My GP has worked well.
Dispensary very good
October 3, 2022
The dispensary are very good and always so helpful. I feel that things have settled down now and I really can't fault the care provided. I'm happy to see any of the staff but do try to see the same GP if possible.
Really good experience
October 3, 2022
I called first thing today and was encouraged to go online - but I don't have a computer so staff just booked me an appointment. I can't speak highly enough of the surgery.
Everything is good
October 3, 2022
I don't often need appointments as just have ongoing issues so I pick up medication monthly, and have never had any issues getting them. Staff are helpful and friendly.
Starting to settle down
October 3, 2022
It feels like it is starting to settle down. Phone calls back can take some time, they aren't the perfect option but work for most situations.
Mixed experiences
October 3, 2022
I've had to ask if I'm eligible for a shingles jab, which I am, but I've used Ask My GP and it worked well and was simple to use and got a quick reply, it's better than calling the surgery.
I've just seen an excellent member of staff for a vaccination. Really thorough. I mentioned an issue and she checked me over well, very pleased. I do find it strange that there is no back up when the IT system goes down, I was turned away last week when it went down and no records could be accessed.
I've just seen an excellent member of staff for a vaccination. Really thorough. I mentioned an issue and she checked me over well, very pleased. I do find it strange that there is no back up when the IT system goes down, I was turned away last week when it went down and no records could be accessed.
