Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Very good indeed
June 1, 2022
I really can't fault the surgery or the staff as the care provided is always excellent. I can always get an appointment when I need one and have been offered telephone or face to face appointments depending which is most appropriate.
Always been brilliant
January 18, 2022
Love ask my GP service, I knew what was wrong and dr was very helpful, gave me right medication but made me absolutely aware that if I needed to be seen I could be very quickly, very reassuring. However I didn’t feel well enough to go out in the rain and cold. Hope this service stays!!
Rude reception staff
January 17, 2022
I have a mental health condition and the reception staff do not tolerate anything and once I heard them be rude to me down the phone when they thought they had put me on hold. On numerous occasions I’ve tried to make appointments, I waited over an hour to be seen, multiple times be told to come back if my condition worsened (it has been so bad for the last 2 years already) I had to demand to be referred to a gynaecologist. You literally have to be half dead to get an appointment at combs Ford surgery.
No issues
December 24, 2021
It's our first appointment at the surgery and we've had no issues getting it, very pleased.
Excellent
December 24, 2021
I haven't used them for 2 years but came in yesterday afternoon and spoke to reception and the GP and they arranged for me to have a blood test this morning and a follow up appointment with the GP. An excellent experience, very reassuring.
Generally very happy
December 24, 2021
I use both the phone and Ask My GP and have got appointments both ways including face to face appointments when they've been needed. I'm generally very happy, it's a good surgery but please turn the fans off it is so bitterly cold in the waiting area with no heating, windows open and the fans on.
Pressure to use online services
December 24, 2021
I don't use online systems and don't have an email address but I was told by reception when I asked for an appointment I needed to do it online and set up an account. Initially it was suggested that I ask someone younger to set it up for me before they then agreed to give me an appointment for my husband who needed to be seen. It shouldn't have been so difficult or been dependent on going online as not everyone can. Not seeing someone face to face does mean that issues are put off but when we've really needed an appointment we have got one and the staff are quite good generally.
Very friendly
December 24, 2021
Called yesterday and got an appointment for today. I've been happy with how doctors and nurses have explained things so it works well. The one way system in the surgery is clear and the staff are very friendly.
Nurses very good
December 24, 2021
The nurses have been very good treating and dressing my legs regularly. I have my appointments weekly and they are rebooked after each appointment which is great and really simple.
Unsure why I'm here
December 24, 2021
I was called and asked to come in to the surgery but I'm not sure why I'm here. Care provided by the staff is normally is very good.
