Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Very good surgery
September 23, 2021
I use Ask My GP and really like it as you get a quick response and appointments quickly if you needed. Referrals to West Suffolk Hospital have also been done really quickly, I'm really happy with how it has all be handled and staff explain issues well which really helps.
Notes not always updated
September 23, 2021
You are encouraged to use Ask My GP but I would prefer to talk to someone but generally the process of getting an appointment is working considering covid. It wasn't overly clear whether I should be going in the building for my blood test this morning as it didn't say anything on the door. I've also found that my records haven't been updated when I've informed staff of changes, I shouldn't need to keep telling staff the same thing each time I have an appointment. I am eligible for a flu vaccination but have been told there are only sessions on Saturdays and I can't make them which mean I can't have one at the surgery even though they encourage you to go to them so they get paid.
Blood tests available
September 23, 2021
I've had no problems getting appointments. My husband has had lots of blood tests recently and we can always get the appointments when they are needed. Staff at the surgery are also very good. The explanation about where to go and what to do for blood tests is a little unclear, weren't sure if we should be going in or not, it just said use the side door.
Staff are friendly
September 23, 2021
Appointments are easy to get, no problems really and staff are friendly. They explain things well and I would rather talk to someone than use Ask My GP as I have to get my daughter to help me with anything online. I've had lots of blood tests lately but never had any issues getting the appointments.
Flu clinic excellent
September 23, 2021
The flu clinic last year was excellent, so quick and efficient. We drove up, were done in our car, it all went so quickly. Hoping this year will be as good.
Excellent
September 23, 2021
All excellent, I can get appointments easily enough and staff are always good, polite and helpful.
Surgery has been great
September 23, 2021
There are no issues at all getting appointments or seeing a doctor. Mum's just moved to this surgery too and that all went smoothly with the being really helpful. The staff have always been polite so top marks all around.
Satisfied with the service
September 23, 2021
It is easy enough to book an appointment and be seen the same day if it's needed. Blood tests are also easy to arrange and staff are efficient and friendly.
Process not always clear
September 23, 2021
It's difficult to know how you get to see your GP now and it would be better if Ask my GP was easier to and more obvious to use.
Very good
September 23, 2021
Very good at the surgery, we regularly visit and staff are always very helpful when trying to arrange appointments or sort problems out.
